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Smart Companies, Smart Tools: Transforming Business Processes into Business Assets
 
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Smart Companies, Smart Tools: Transforming Business Processes into Business Assets [Hardcover]

Thomas M. Koulopoulos (Author)
4.0 out of 5 stars  See all reviews (1 customer review)


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Book Description

August 5, 1997
Smart Companies, Smart Tools Transforming Business Processes into Business Assets Thomas M. Koulopoulos Smart companies—innovative firms in which the nurturing of the unique contributions of each individual employee is leading to unprecedented success. Smart tools—technologies, models, and systems these companies use to create a liberating work environment, to facilitate round-the-clock communication, to continually measure success and efficiency, and to get the most out of their technological investment. Smart Companies, Smart Tools—the book that shows you how to make these innovations a part of your company. Expert consultant Thomas Koulopoulos takes you behind the scenes at smart firms of all sizes. You’ll see how their focus on "workflow"—tools for planning and implementing information-based tasks and services—fosters an efficient, empowering cohesion between traditional and nontraditional staff, yielding profit-raising, cost-cutting, employee-inspiring results. In an era of virtual organizations, globalization, free-agent employees, and downsizing, you either get smart or you get left behind. Here’s how to make sure your firm keeps pace.


Editorial Reviews

From the Inside Flap

Smart Companies, Smart Tools Transforming Business Processes into Business Assets Thomas M. Koulopoulos What are "Smart Companies"? "Smart companies" are agile, adaptive firms—dynamic, streamlined, unshackled from the mire of "that’s the way we’ve always done it." Casting aside the Industrial Revolution’s worship of mass customization and interchangeability, these firms emphasize the unique contributions of each individual employee. What are "Smart Tools"? "Smart tools" are innovative technologies, models, and systems that maximize human potential, resulting in stronger competitive advantages and customer connections. So, where are today’s smart companies? What tools are they using? And most importantly, how can you as a manager make sure your own firm "gets smart"? The answers are here in Thomas Koulopoulos’ savvy, up-to-the-minute new book. Koulopoulos spotlights today’s smart companies, describes the methods they are using, and shows you how to develop, implement, and measure the effectiveness of your own "smart tools." The key is workflow—a set of tools developed for proactive analysis, compression, and automation of information-based tasks and services. As Koulopoulos demonstrates, with example after example, smart companies maintain efficient, two-way processes that bring the work to their people—whether they are 9-to-5ers, flex-timers, home workers, or travelers. You will see how stellar firms of all kinds (service, retail, manufacturing) and sizes are using innovative technologies and systems to:
  • Provide a flexible, liberating environment
  • Foster enthusiasm, creativity, and individuality
  • Involve employees intimately in the work process
  • Facilitate round-the-clock communication and continual education
  • Focus on Return-on-Time as the principal measure of success
  • Get the most out of their technological investment
And you will get the information you need to respond to today’s business challenges (virtual organizations, globalization, free-agent employees, downsizing) and your company’s own unique situations with smart managerial moves. Not every new model or technology is right for every company. But Smart Companies, Smart Tools shows you what is working, and what will work for you. So, if you want your company to get in step and get ahead, get smart.

About the Author

About the Author Thomas Koulopoulos is founder and President of Delphi Consulting Group, Boston, Massachusetts. He is recognized as a leading authority on workflow and technologies for business process redesign, and was named one of the top six consultants in the information industry by Information Week. His strategic consulting and training clients include Mobil, Chase Manhattan, the New York Stock Exchange, Wang, Apple, IBM, and AT&T. Cohost and program consultant for World Business Review and a member of the COMDEX Board of Advisors, he is one of the industry’s most sought-after speakers. Koulopoulos’ other books include Electronic Document Management Systems: A Portable Consultant, The Workflow Imperative, and the upcoming Corporate Instinct.

Product Details

  • Hardcover: 288 pages
  • Publisher: Wiley; 1 edition (August 5, 1997)
  • Language: English
  • ISBN-10: 0471288276
  • ISBN-13: 978-0471288275
  • Product Dimensions: 9.4 x 6.3 x 1 inches
  • Shipping Weight: 1.1 pounds
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Best Sellers Rank: #2,638,543 in Books (See Top 100 in Books)

More About the Author

If you're looking for details go to my web page at http://www.tkspeaks.com

If you want the essentials here they are:

About me:
I've spent 30 years living at the intersection of busines and IT, from tech junky to Inc. 500 CEO to senior leader for a $2Billion company. These experiences have developed my core competency in writing and speaking on the social, organizational and human impact of technology. However, I'm not a technology bigot. I believe strongly in the importance of leadership, core behaviors, organizational and cultural values in leveraging technology. The real opportunities and challenges for organizations, and in life, are tied directly to understanding human behavior and culture.

I'm not a Luddite, but....
... I have a 1920's L C Smith Corona, a 1940's Graflex, and an original Nuremberg Chronicle (CIRCA 1493) on display in my library - all to remind me that our generation has no monopoly on great ideas.


About my writing:
- It's about people. I focus on the human condition first and foremost.
- It's about the context of change. No problem or solution is entirely new. There is always a historical precedent that we can use to guide our thinking.
- It's based on experience and practical observations. Dogma is fun but you can't feed yourself with it.
- It's about simplicity. I believe that even the most complex ideas can be made simple. The simpler they are the more likely they are to empower people to apply them.


 

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1 of 1 people found the following review helpful:
4.0 out of 5 stars Good high-level picture, May 23, 2000
By A Customer
This review is from: Smart Companies, Smart Tools: Transforming Business Processes into Business Assets (Hardcover)
This book describes the benefits of "re-engineering" through time-based analyses and work flow improvement. At this level, the book is a total success. The author's pithy style makes for good reading. Where the book is weak is in the details. I would have been happier to see the case studies presented in greater detail. Adding some diagrams to the case studies would have reinforced the concepts presented.

There is no question that Koulopoulos is headed in the right direction. Even with the high-level assessment, the book discusses some of the most important concepts of our time.

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