The Smart Manager's F.A.Q. Guide: A Survival Handbook for Today's Workplace (pfeiffer) [Paperback]

Rex P. Gatto Ph.D. (Author)

Book Description

Publication Date: September 29, 2000 | ISBN-10: 078795344X | ISBN-13: 978-0787953447 | Edition: 1

Get immediate answers to your toughest workplace questions!

In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions--in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record.

You'll get practical solutions to your toughest workplace questions such as:
* How can I guarantee customer satisfaction?
* What questions should I ask in an interview?
* How do I deal with an angry employee?
* What can I do to overcome resistance to change?
* How can I get people to listen to me?
* What are the best ways to praise or reprimand employees?
* How can I produce an effective presentation?

The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues."
--Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

Editorial Reviews

Review

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues." -Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

"Gatto shares his practical experience and knowledge on topics that readers can use on a daily basis. It is quite flexible--you can read the entire book or just find out about a specific situation challenging you. This book is a 'keeper' and needs to be kept within arm's reach." -Jay M. Duffy, director, Executive Education and Leadership, Bayer Corporation

"The Smart Manager's F.A.Q. Guide is one of the most useful books I have ever read. It is one that will be utilized on a day-to-day basis and never lost on a shelf." -Renee Pavucek, associate director, Institute for Economic Transformation, Center for Corporate Development, Duquesne University

From the Back Cover

[headline]Get immediate answers to your toughest workplace questions!In our information-flooded workplace, smart managers, supervisors, administrators, and executives need to get the right answers to their questions in a hurry! The Smart Manager's F.A.Q. Guide is a handy reference that draws on a wealth of information from workshops, training sessions, and consulting interventions that have a proven track record. You'll get practical solutions to your toughest workplace questions such as:
* How can I guarantee customer satisfaction?
* What questions should I ask in an interview?
* How do I deal with an angry employee?
* What can I do to overcome resistance to change?
* How can I get people to listen to me?
* What are the best ways to praise or reprimand employees?
* How can I produce an effective presentation?
The Smart Manager's F.A.Q. Guide is specially designed to save you time and money. Don't wait for instructor-led training to answer your questions-just turn to this comprehensive, easy-to-follow guide. More than mere questions and answers, this book offers you concrete models that can be used in almost any management situation.

"An excellent reference tool with a 'how to' approach to dealing with day-to-day management issues."--Rudolf Beilfuss, chief executive, Polaris International, an International Association of Accounting Firms

"Gatto shares his practical experience and knowledge on topics that readers can use on a daily basis. It is quite flexible--you can read the entire book or just find out about a specific situation challenging you. This book is a 'keeper' and needs to be kept within arm's reach."--Jay M. Duffy, director, Executive Education and Leadership, Bayer Corporation

"The Smart Manager's F.A.Q. Guide is one of the most useful books I have ever read. It is one that will be utilized on a day-to-day basis and never lost on a shelf."--Renee Pavucek, associate director, Institute for Economic Transformati

See all Editorial Reviews

Product Details

• Paperback: 344 pages
• Publisher: Pfeiffer; 1 edition (September 29, 2000)
• Language: English
• ISBN-10: 078795344X
• ISBN-13: 978-0787953447
• Product Dimensions: 9 x 6 x 1 inches
• Shipping Weight: 1.3 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #2,229,603 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

5.0 out of 5 stars A Handy Guide for Managers, October 9, 2000

By 

Milarepa (CA USA) - See all my reviews
(VINE VOICE)   

This review is from: The Smart Manager's F.A.Q. Guide: A Survival Handbook for Today's Workplace (pfeiffer) (Paperback)

This is a handy reference for managers that offers quick ideas on topics that range from anger management and change to teams and time management. While this isn't a replacement for a thorough study on the topics, it provides enough information for understanding and implementation. You might want to keep a copy of this book on your desk, next to your dictionary.

2 of 2 people found the following review helpful:

5.0 out of 5 stars A First-Rate Briefing on Management Basics, June 27, 2001

By 

Robert Morris (Dallas, Texas) - See all my reviews
(TOP 50 REVIEWER)    (HALL OF FAME REVIEWER)    (VINE VOICE)    (REAL NAME)   

This review is from: The Smart Manager's F.A.Q. Guide: A Survival Handbook for Today's Workplace (pfeiffer) (Paperback)

All managers can learn at least something of value from this book. It is well-written, carefully organized, and provides a wealth of useful information. The advice is sound, apparently based on extensive real-world experience. I think this is a book which will be most valuable to those who are about to begin or have only recently begun a business career. It covers all of the basics. It is not for "dummies" nor for "idiots" because, first, they won't understand it and, two, because they will be unable to make effective use of whatever they do understand. I strongly encourage supervisors to purchase copies of this book for all who report to them. Or at least for the fast-trackers. Gatto refers to his book as a "toolbox" and that is accurate. Less-experienced employees with ambitions to become managers should review the Contents and then focus on whichever subject is most immediately relevant. Then cherry-pick and implement those ideas, suggestions, strategies, and tactics which are most appropriate. To them I also suggest a periodic review of the Contents. This is a time when change is the only constant. People change. Their needs and interests change. Their circumstances change. This book's subtitle suggests that this is a "survival handbook for today's workplace." For soime, perhaps. For most, certainly, a practical briefing on management basics. Well-done, Mr. Gatto.