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Smart Moves Management: Cultivating World Class People and Profits Hardcover – September 1, 2010


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Product Details

  • Hardcover: 204 pages
  • Publisher: Emerald Book Company; 1St Edition edition (September 1, 2010)
  • Language: English
  • ISBN-10: 1934572292
  • ISBN-13: 978-1934572290
  • Product Dimensions: 0.8 x 6.1 x 9 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Best Sellers Rank: #778,297 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

John Thedford revolutionized the pawn-shop industry when he founded the Value Financial Services Inc., a chain of stores that would function as true financial centers for the communities they served. Thedford went on to raise capital to form Rent-Rite, which was cited as #4 in Inc. Magazine's annual list of the 500 fastest-growing companies in America.

Customer Reviews

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Most Helpful Customer Reviews

1 of 1 people found the following review helpful By Al Kaplan on September 1, 2010
Format: Hardcover Verified Purchase
Of all the books out there that try to explain how to keep employees engaged in the workplace and, at the same time, reap the profits from low employee turnover; this book is absolutely the best ever. Nearly every page has some "smart move" that has been tried, tested and proven to be successful. No theory or supposition here; just real facts for workable plans. It would be difficult to not increase profits after reading Thedford's book. Everyone on my staff will receive one soon, and we will all go over the contents together.
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Format: Hardcover
Thedford is the founder of a chain of pawn shops - Value Financial Services. This gave me the wrong knee jerk reaction to start. I am borderline to thinking pawn shops prey on the poor. He did give some interesting pawn shop stats - 80% of what people pawn, they reclaim. Only 0.1% of what is pawned is stolen.

I do respect his resume - he has succeeded in a very tough industry in growing a $100M+ company.

Thedford is straightforward about why he wrote the book. To attract staff and to gain business. I liked his refreshing attitude on this.

The big thesis is "pay people well and put them in the right positions". He also thinks he can hire the right people. I have always said despite our best efforts, we will hire average people. It is managements' job to make them above average. This is done through slotting people properly into the right job, Giving them the tools to do the job well. Designing the job to "work" and constantly refining it to make it better. Some coaching and mentoring. Lots of training. Treating people with respect. And finally inspiring them.

He offers 41 "Smart Moves" on what a business should do to thrive. EG Smart Move 26 - Discover the Benefits of Long-Term Training Programs.

I liked chapter 11 on "real profits". He correctly points out that many companies do financial engineering moves and make short term decisions in the short term interest of profits while sacrificing the long term business. (Smart Move 41 - Make Profits Possible)

It has a good bibliography of business books. Likely worth reading all of them.
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Format: Hardcover
Very informative and interesting read. This is a first-rate roadmap for any manager or would be manager. The emphasis on engaged and well compensated frontline employees will be valuable to anyone in the retail/service world.
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