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Smart Selling on the Phone and Online: Inside Sales That Gets Results (Paperback)

~ (Author), Jill Konrath (Foreword)
5.0 out of 5 stars  See all reviews (14 customer reviews)

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Smart Selling on the Phone and Online: Inside Sales That Gets Results + Selling to Big Companies
  • This item: Smart Selling on the Phone and Online: Inside Sales That Gets Results by Josiane Chriqui Feigon

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Editorial Reviews

Product Description

The world of selling keeps changing, and inside sales professionals are on the front line. More than ever, they need powerful tools to open stronger, build trust faster, handle objections better, and close more sales. Based on the author's "TeleSmart 10 System for Power Selling", "Smart Selling on the Phone and Online" pinpoints the ten skills essential to high-efficiency, high-success performance. Combining an accessible text with clear graphics and step-by-step processes, "Smart Selling on the Phone and Online" will help any rep master the world of 'Sales 2.0' and become a true sales warrior!


Book Description

The world of selling keeps changing, and inside sales professionals are on the front line. More than ever, they need powerful tools to open stronger, build trust faster, handle objections better, and close more sales. Based on the author’s TeleSmart 10 System for Power Selling, Smart Selling on the Phone and Online pinpoints the ten skills essential to high-efficiency, high-success performance. Sales professionals will learn how to:

• Overcome ten different forms of “paralysis” and reestablish momentum

• Sell in sound bites, not long-winded speeches

• Ask the right questions to reveal customer needs

• Navigate around obstacles to get to the power buyer

• Prioritize and manage their time so that more of it is spent actually selling

• And more

Combining an accessible text with clear graphics and step-by-step processes, Smart Selling on the Phone and Online will help any rep master the world of “Sales 2.0” and become a true sales warrior!


Product Details

  • Paperback: 272 pages
  • Publisher: AMACOM (September 23, 2009)
  • Language: English
  • ISBN-10: 0814414656
  • ISBN-13: 978-0814414651
  • Product Dimensions: 8.9 x 5.9 x 0.8 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon.com Sales Rank: #142,102 in Books (See Bestsellers in Books)

    Popular in this category: (What's this?)

    #13 in  Books > Business & Investing > Marketing & Sales > Marketing > Telemarketing

More About the Author

Josiane Chriqui Feigon
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Inside This Book (learn more)
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Front Cover | Table of Contents | First Pages | Index | Surprise Me!
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Smart Selling on the Phone and Online: Inside Sales That Gets Results
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5.0 out of 5 stars (14 customer reviews)
 
 
 
 
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2 of 2 people found the following review helpful:
5.0 out of 5 stars Practical and realistic!, September 2, 2009
Smart Selling on the Phone and Online is an invaluable tool in today's competitive marketplace. Josiane Feigon has crafted content that is immediately accessible for those who sell, be they seasoned professionals or novices. Her step-by-step method is practical in that it helps develop and refine skills necessary for successful selling. The realistic content takes the salesperson through specific sales techniques, yet also addresses various components that are essential for productivity like time management or learning how to ask questions and listen w/o making assumptions. This is a book designed for those who sell, and since everyone in business today sells in one way or another, it should be on every manager's bookshelf, every supervisor's desk and in every CEOs thoughts when selling an idea! I highly recommend it!
Sharon Marks
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1 of 1 people found the following review helpful:
5.0 out of 5 stars practical help, September 2, 2009
By E. safire (San Francisco, ca United States) - See all my reviews
(REAL NAME)   
wow... Josiane you rock...I have been to the presentations and now have finished the book...everyone in the bis should read this. your tips and insights are incomparable and the way you make it so easy to implement is a true gift...thanks and when can we get some more?
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1 of 1 people found the following review helpful:
5.0 out of 5 stars Great book for inside sales and lead generation leaders and teams, September 2, 2009
By Brian J. Carroll (MN United States) - See all my reviews
This no-fluff book is fills a void for B2B inside sales and lead generation leaders and the people they lead. If you work in a company that has an inside sales team and wants to upgrade their skills, a lead generation team that does teleprospecting or field sales people who need to accomplish more with less travel budget, get this book.
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Most Recent Customer Reviews

5.0 out of 5 stars Perfectly presented. Details not just concepts. You'll need two pads of sticky notes to bookmark all the great content
This book is clearly written by someone who understands sales. Not just academic - but real-world sales. It can really be used as a checklist of do's and don'ts. Read more
Published 25 days ago by Nancy Nardin

5.0 out of 5 stars Taking It to the Trenches
Great job Josiane! How refreshing to read a sales book that is not focused on sales management or field sales but focused on the burgeoning field of professional Inside Sales... Read more
Published 1 month ago by Trish Bertuzzi

5.0 out of 5 stars The "Sales Bible" for any Inside Sales Professional or Manager
I have read many sales books in my career and none compares from an inside sales level to Josiane Feigon's "Smart Selling on the Phone and Online". Read more
Published 1 month ago by Bernice Fung

5.0 out of 5 stars Must Read For Any Sales Professional
This is a must read for all sales professionals, field and inside sales or those who need to know about sales. Read more
Published 1 month ago by Inside Sales Guru

5.0 out of 5 stars You're Only as Good as Your Inside Sales Team
Telesales departments have a difficult job in this economy but this book drills down to the key success metrics to allow your sales team to get the most for their efforts... Read more
Published 1 month ago by Rosemary Brisco

5.0 out of 5 stars She's got the right stuff!
Josiane Feigon has capture the essence of the "office warrior" and the skills required to succeed. As a successful inside sales person herself, she gets what it takes to succeed... Read more
Published 1 month ago by Gwendolyn Wagner

5.0 out of 5 stars The recipe for phone selling success
I have had this book on my desk for about a week now and just had to come back and let people know how valuable this resource is. Read more
Published 1 month ago by M. Stewart

5.0 out of 5 stars A book you can pick up and start using right now
I've read hundreds of business and sales books over the years and have developed several pet peeves. Read more
Published 1 month ago by M. Holmes

5.0 out of 5 stars Josiane has done it again!
Josiane has the flawless ability to speak to inside salespeople with such pertinence and intellect. I've been a big fan of Josiane's creative blog for years; her fun and relevant... Read more
Published 2 months ago by Briana F.

5.0 out of 5 stars This book takes Inside Sales to the next level!
What an outstanding book by an exceptional writer! I've hired Josiane to train our inside sales teams and secretly hoped she would put her expertise into a book. Read more
Published 2 months ago by Colette Grey

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