Smart Selling on the Phone and Online: Inside Sales That Gets Results (Paperback)

~ (Author), Jill Konrath (Foreword)

Editorial Reviews

Product Description

The world of selling keeps changing, and inside sales professionals are on the front line. More than ever, they need powerful tools to open stronger, build trust faster, handle objections better, and close more sales. Based on the author's "TeleSmart 10 System for Power Selling", "Smart Selling on the Phone and Online" pinpoints the ten skills essential to high-efficiency, high-success performance. Combining an accessible text with clear graphics and step-by-step processes, "Smart Selling on the Phone and Online" will help any rep master the world of 'Sales 2.0' and become a true sales warrior!

Book Description

The world of selling keeps changing, and inside sales professionals are on the front line. More than ever, they need powerful tools to open stronger, build trust faster, handle objections better, and close more sales. Based on the author’s TeleSmart 10 System for Power Selling, Smart Selling on the Phone and Online pinpoints the ten skills essential to high-efficiency, high-success performance. Sales professionals will learn how to:

• Overcome ten different forms of “paralysis” and reestablish momentum

• Sell in sound bites, not long-winded speeches

• Ask the right questions to reveal customer needs

• Navigate around obstacles to get to the power buyer

• Prioritize and manage their time so that more of it is spent actually selling

• And more

Combining an accessible text with clear graphics and step-by-step processes, Smart Selling on the Phone and Online will help any rep master the world of “Sales 2.0” and become a true sales warrior!

See all Editorial Reviews

Product Details

• Paperback: 272 pages
• Publisher: AMACOM (September 23, 2009)
• Language: English
• ISBN-10: 0814414656
• ISBN-13: 978-0814414651
• Product Dimensions: 8.9 x 5.9 x 0.8 inches
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (14 customer reviews)
• Amazon.com Sales Rank: #142,102 in Books (See Bestsellers in Books)

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Customer Reviews

Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

5.0 out of 5 stars Practical and realistic!, September 2, 2009

By	Sharon Marks - See all my reviews (REAL NAME)

Smart Selling on the Phone and Online is an invaluable tool in today's competitive marketplace. Josiane Feigon has crafted content that is immediately accessible for those who sell, be they seasoned professionals or novices. Her step-by-step method is practical in that it helps develop and refine skills necessary for successful selling. The realistic content takes the salesperson through specific sales techniques, yet also addresses various components that are essential for productivity like time management or learning how to ask questions and listen w/o making assumptions. This is a book designed for those who sell, and since everyone in business today sells in one way or another, it should be on every manager's bookshelf, every supervisor's desk and in every CEOs thoughts when selling an idea! I highly recommend it!
Sharon Marks

1 of 1 people found the following review helpful:

5.0 out of 5 stars practical help, September 2, 2009

By	E. safire (San Francisco, ca United States) - See all my reviews (REAL NAME)

wow... Josiane you rock...I have been to the presentations and now have finished the book...everyone in the bis should read this. your tips and insights are incomparable and the way you make it so easy to implement is a true gift...thanks and when can we get some more?

1 of 1 people found the following review helpful:

5.0 out of 5 stars Great book for inside sales and lead generation leaders and teams, September 2, 2009

By	Brian J. Carroll (MN United States) - See all my reviews

This no-fluff book is fills a void for B2B inside sales and lead generation leaders and the people they lead. If you work in a company that has an inside sales team and wants to upgrade their skills, a lead generation team that does teleprospecting or field sales people who need to accomplish more with less travel budget, get this book.