Customer Reviews

Smart Things to Know About, Knowledge Management

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Knowledge management sounds impressive over the water cooler, but what exactly is it? We advise you to spend some time pondering this question before you invest a single dollar on KM systems or consultants. A great place to start is this introductory text by Thomas M. Koulopoulos and Carl Frappaola, KM consultants extraordinaire. Starting from square one, the book defines knowledge management, identifies the theories behind it, explains its critical components and examines implementation strategies and results. Of course, any book reflects its subject matter, so this one is thick with jargon and heavy with somewhat abstract concepts like open culture and continuous renewal. The ultimate return on current knowledge management investments remains to be seen, and for that reason we [...] recommend this detailed explanation to any executive who might one day find himself faced with a critical decision about KM strategy.

Imagine how much easier life would be if you're struggling with a corporate intranet, e-process mapping, corporate learning, tools, knowledge leadership, middle management, communications shortfalls, web initiatives, collaboration strategies and overall knowledge management issues, if you could have Tom Koulopoulos and Carl Frappaolo by your side. If you need "smart" answers to tough questions regarding your company's approach to KM, Tom's passion and Carl's keen observational skills are a potent combination. Pick up Smart Things To Know About Knowledge Management; it's a tiny investment of your time and attention to benefit from their years of expertise and involvement with over 400 corporate KM projects.

This book has many interesting ideas that are repeated. The author's previous book Corporate Instinct was a much better read.

Smart Things To Know About Knowledge Management is a worthwhile book for physicians to read. The clear language avoids abstract theoretical postulates and jargons. Techniques are clearly explained. In keeping with the editorial guidelines of the Smart Things Series, the key concepts of value, organization, storage and exchange of information are comprehensively, yet concisely analyzed. Koulopoulos and Frappaolo have written a useable introductory text on knowledge management for business, healthcare and medical practitioners.

Carla J. Emery, DPM