Enter your mobile number or email address below and we'll send you a link to download the free Kindle App. Then you can start reading Kindle books on your smartphone, tablet, or computer - no Kindle device required.
To get the free app, enter your email address or mobile phone number.
Smart Trust: Creating Prosperity, Energy, and Joy in a Low-Trust World Hardcover – January 10, 2012
|New from||Used from|
Top 20 lists in Books
View the top 20 best sellers of all time, the most reviewed books of all time and some of our editors' favorite picks. Learn more
Frequently Bought Together
Customers Who Bought This Item Also Bought
About the Author
Greg Link is co-founder of CoveyLink, FranklinCovey’s Global Speed of Trust Practice, and the former Covey Leadership Center. A trusted executive confidant, advisor, and compelling speaker, Link is a recognized authority on trust, leadership, sales, marketing, and high performance. He led the strategy that propelled Covey's father's book, The 7 Habits of Highly Effective People, to one of the two most influential business books of the twentieth century.
Rebecca A. Merrill has served in numerous leadership positions in community, education, and women’s organizations. Coauthor of Connections: Quadrant II Time Management, she also assisted Stephen R. Covey on The 7 Habits Highly Effective People.
More About the AuthorsDiscover books, learn about writers, read author blogs, and more.
Top Customer Reviews
Trust is the glue that holds together nations, organizations, families, and every good relationship on earth. Most of us already know that. What many people haven't yet discovered is the principle-centered framework that enables "smart trust" - balancing risk with opportunity, competence with character.
This powerful book by Stephen M.R. Covey and Greg Link gets to the heart of what can make trust work to everyone's advantage. They show how to cut through the traditional trust or distrust dichotomy. Covey and Link give us a handy set of trust lenses through which we can realistically envision a whole new world of possibility in our current and potential relationships.
As I coach leaders in a wide range of organizations, I'm frequently asked "Should I lead with my head or with my heart?" My answer is always the same: "Yes. Both." The most effective leaders - corporate executives, politicians, educators, clergy, parents, etc. - resist the head or heart quandary. They balance caution with optimism, analysis with empathy. They are neither gullible nor overly rigid. They exercise Smart Trust.
Covey and Link elaborate on five specific actions that produce Smart Trust:
1. Choose to Believe in Trust
2. Start With Self
3. Declare Your Intent ... and Assume Positive Intent in Others
4. Do What You Say You're Going to Do
5. Lead Out in Extending Trust to Others
The authors don't merely throw out platitudes. They provide plenty of compelling evidence in the form of case studies from the real world. They demonstrate that Smart Trust is not only achievable, it's - well, it's Smart.
Principle-centred, emotional bank account, speed of trust, etc....
Jargons after jargons, they are stating the same thing over and over again with so called new examples. Underneath, the same old messages! Got a lot fed up by self-help books these days. Quantity versus quality!
Try "The Trusted Advisor" and "Practice What You Preach" by ex-Harvard Business School professor and seasoned consultant , David H. Maister too. Those books have far more practical ideas and skills to offer in the trust-building areas in human and client relations.
Or try "The Science of Trust" and "Relationship Cure" in family relationship and marriage by Dr. John Gottman, both have solid research to back up and not just common sensical stuff made complicated like "Smart Trust".
I trust that the authors of "Smart Trust" have good intention, but this new book and the audio book edition that I have just listened to only just don't deliver a lot of new insights and inspirations that I long for from their new book.Read more ›
The key to trusting more smartly is by doing what Covey and Link call a Smart Trust analysis which involves three variables:
1. Opportunity (the situation - what you're trusting someone with)
2. Risk (the level of risk involved)
3. Credibility (the character and competence of the people involved)
1. Opportunity - This is simply answering for yourself, "I am trusting this person to/with/for ________________." Are you trusting them to give you money, do a job, follow through on something they promised, or to keep something in confidence?
2. Risk - Trusting anyone or anything always involves some risk. To evaluate the degree of risk answer the question: a) What are the possible outcomes? So if someone said they'd give you money the outcomes may be: they will, they won't, they'll delay in giving you it beyond what they promised, they'll pay you less than they promised; b) What is the likelihood of the outcomes? Reasonable is not the same as realistic. Reasonable means, everything makes sense or what someone told you seems reasonable. Realistic means what is likely to happen.Read more ›
Most Recent Customer Reviews
Covey and Link point out how trust works in a business and work setting. The more trust you build the more people want to work with you. Read morePublished 4 months ago by Leo W
1/3 finished with the book and I am enjoying it so far. A lot of up to date cases of leaders employing strategies to build trusting and lasting relationships.Published 8 months ago by Jason
brilliant! everyone should read this - whether it applies to your workplace or wherever you live and breathe, this is truth and life principles at its best!!Published 13 months ago by Thomas
This is a review to the AUDIO CD version. I bought the book a few months back, but I'm investing in audio versions of books I have not ready yet to audio version so I can listen... Read morePublished 14 months ago by JohnnyReviewPants