58 of 61 people found the following review helpful:
1.0 out of 5 stars
worked great for 6 months, data recovery voided warranty, September 7, 2005
This review is from: SmartDisk USBFLB40 40 GB FireLite USB 2.0 Portable External Hard Drive (Personal Computers)
I was happy to find a name-brand external drive that would connect via a single usb2.0 slot. The price after rebates was higher than the brand-x alternatives, but I wanted to deal with what I considered to be a "Real" company.
The drive was fast, quiet, and trouble-free. I used it on a variety of systems to move data around and to backup critical files.
After 6 months the unit refused to work. No lights, no sound, no data, nada.
The tech support staff was quick to answer, but their answers weren't really helpful. I was to send the drive back and they would send a replacement. However, if I sent the drive back, then the data, which is worth a heck of a lot more than the drive, would be gone.
To get my data, I opened up the drive container and found a Samsung drive inside. I put the Samsung drive into a "brand-x" 2.5" drive enclosure and connected it to my laptop. The Samsung drive fired right up and I got my data back. This indicated to me that the problem was not with the drive component, but with the firelite drive enclosure. To test this, I put a fujitsu drive into the firelite enclosure and it failed to work. The problem was obviously with the firelite enclosure.
When I sent this information to the smartdisk support staff, their response was as follows:
Hello:
If you opened the drive up, there would be no warranty.
Regards,
Chee Lo
SmartDisk Technical Support
So now I have a working Samsung drive and a dead firelite enclosure. For this combination I paid a premium price.
I could have bought a bare drive and a brand-x enclosure and saved a LOT of money.
Given that the only part of this product designed by smartdisk is the part that doesn't work, and the idiotic return policy that prevents data recovery, I woul never buy another product from this "Real" company again.
Repeated emails to tech support and customer service go unanswered.
If your data is important to you, get a different product. If it's not, then why are you backing it up?
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32 of 34 people found the following review helpful:
4.0 out of 5 stars
Nice little backup unit, April 16, 2004
This review is from: SmartDisk USBFLB40 40 GB FireLite USB 2.0 Portable External Hard Drive (Personal Computers)
Its small form factor makes this USB-powered 2.5 inch hard drive an excellent travel companion. If your laptop provides (sufficiently) powered USB ports, you will not need an optional separate power supply for the drive.
While the drive comes packaged with a power chord that would be fed from a PS/2 port, this would not help users such as me who don't have a PS/2 port on their laptop; luckily mine provides enough power on the USB port to operate the drive.
One thing missing in the package is a basic backup/restore/sync utility, i.e. a stripped down version of LinkPro PowerSync; other manufacturers have already started to pay consideration to this common use of external hard drives.
While it may be cheaper to burn a couple dozen CDs for a backup, it is time consuming, does not provide for the convenience of instant access, and would result in a lot of extra weight to be carrying around while travelling.
If you need to backup large files (over 2GB) under Windows, you will have to convert the drive from its native FAT32 to NTFS. Converting the format is pretty straightforward if you're using Windows XP's "convert" utility [go to the command prompt, type in "CONVERT /?" and you'll see all the options].
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14 of 15 people found the following review helpful:
5.0 out of 5 stars
Great Buy!, November 8, 2003
By A Customer
This review is from: SmartDisk USBFLB40 40 GB FireLite USB 2.0 Portable External Hard Drive (Personal Computers)
People looking at this item probably have searched for a numerous external hard drives. And also have looked at an item called "GigaVault" made by Sony. (Or at least heard about)
1. This device does not have a AC Adapter because it does not need one. It's amazing how the unit is able to get enough power from USB while having a 40 GB hard drive.
2. It's compact and stylish design makes easy to carry around. The size is smaller than adults' palm.
3. Sony "GigaVault" is battery powered with same capacity and speed, but it is about 100 dollars more. That's ridiculous. This drive is powerful enough, that it does not need a external power.
The price might be a little steep comparing to other hard drives. But in the long term, you will say it was smart investment.
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