Customer Reviews


79 Reviews
5 star:
 (47)
4 star:
 (15)
3 star:
 (7)
2 star:
 (1)
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2 of 2 people found the following review helpful
5.0 out of 5 stars Great service
I purchased this item for the Toshiba. I returned the Toshiba so I called and cancelled the plan. They took care of it promply
Published 9 months ago by Marge Holm

versus
1.0 out of 5 stars waste of my time and my money
pretty much crap.
More importantly, in order to use, you have to register, then wait a few days.
Then you have to create a claim, and wait to be contacted a few days later. (I have to wait to get their call, on a broken cellphone?)
Then you have to ship, then wait for them to receive, then evaluate the damage. Then they'll call you.
So, my phone...
Published 3 days ago by Ian C.


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2 of 2 people found the following review helpful
5.0 out of 5 stars Great service, April 12, 2014
By 
Marge Holm (Oak Lawn, Il. United States) - See all my reviews
Verified Purchase(What's this?)
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
I purchased this item for the Toshiba. I returned the Toshiba so I called and cancelled the plan. They took care of it promply
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1 of 1 people found the following review helpful
5.0 out of 5 stars Great, May 25, 2014
Verified Purchase(What's this?)
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
Excellent follow through after an automated email was shuffled to my spam box! Thank you for your incredible customer service.
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1.0 out of 5 stars waste of my time and my money, January 27, 2015
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
pretty much crap.
More importantly, in order to use, you have to register, then wait a few days.
Then you have to create a claim, and wait to be contacted a few days later. (I have to wait to get their call, on a broken cellphone?)
Then you have to ship, then wait for them to receive, then evaluate the damage. Then they'll call you.
So, my phone broke, and this warranty allows me to wait, without a phone, for a week or two, to get another one.
Sorry, I can't go two weeks without a phone, for your warranty to kick in.
Makes more sense for me to go get another phone at the store.
To hell with this, wasted money on a warranty.
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2 of 3 people found the following review helpful
5.0 out of 5 stars Good Deal, February 4, 2014
Verified Purchase(What's this?)
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
Nice people, good plan and price. I wound up returning the item so I didn't need the plan since there was no replacement DVD player available, and Smart Guard promptly returned my $$ for the plan when notified. I talked to someone on the phone, and they were great. I would use this service next time I buy electronics on Amazon.
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5.0 out of 5 stars This is suppose to be coverage for my BEATS., January 7, 2015
Verified Purchase(What's this?)
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
This is suppose to be coverage for my BEATS. Why is it I didn't get any information as to what this insurance covers specifically
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3.0 out of 5 stars Three Stars, January 7, 2015
Verified Purchase(What's this?)
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
I can't really Rate it cause thankfully i haven't had to use it. ( Knock on wood ).
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1.0 out of 5 stars One Star, December 11, 2014
Verified Purchase(What's this?)
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
Don't bother. Check your item for a manufacture warranty. They refer you to it.
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5.0 out of 5 stars Five Stars, December 2, 2014
Verified Purchase(What's this?)
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
Nice to know we have a warranty - price was good!
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5.0 out of 5 stars Five Stars, November 1, 2014
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
A great move to purchase this warranty.
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5.0 out of 5 stars Five Stars, August 25, 2014
Verified Purchase(What's this?)
This review is from: 2-Year Electronics Plan ($150-200) (Electronics)
hopefully I'll never need to use it.
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2-Year Electronics Plan ($150-200)
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