Nice people, good plan and price. I wound up returning the item so I didn't need the plan since there was no replacement DVD player available, and Smart Guard promptly returned my $$ for the plan when notified. I talked to someone on the phone, and they were great. I would use this service next time I buy electronics on Amazon.
I bought the Waurantee for a DV Vhs player the player arrived defective and was returned for credit... I asked that the waurantee ber cancled and it was done immediatly with out any problem.. So god to do business with them