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Most Helpful Customer Reviews
21 of 22 people found the following review helpful:
1.0 out of 5 stars
Bad quality , worst customer service,
Amazon Verified Purchase(What's this?)
This review is from: Smartcat 4BTN USB Black Cirque Glidepoint Technology Touchpad (Personal Computers)
I had high hopes for this product but the buttons are noticeably cheap quality and the left click button stopped working after 8 weeks, just stays flat and does not pop back up. I contacted the company filled out the RMA form and have not heard from them for 3 weeks. No one answers the RMA extension or gets back to you. Then they want you to prove you returned it. You can quickly tell the company is Chinese owned as when someone finally answered they said R&D department and could not speak english and just wanted to switch the call without helping. They said to hold and when I got switched to the supposed RMA department I got a message that there was no one there to answer the phone, to leave a message. The company does not know the meaning of customer service and obviously the warranty is not something they take seriously. If the product fails dont count on the mentality that seems to pervade the company to stand behind the product. You are basically taking a gamble. If I had another problem I would not even try to return the product which is what I believe they are counting on. The amount of work, the amount of calls and time wasted makes this a very expensive product. Do yourself and favor and find a reputable company and dont bother with Adesso. Call the RMA department if you have any doubts you wont get anyone on the line. The product quality is substandard and the customer service non existent.
9 of 9 people found the following review helpful:
3.0 out of 5 stars
Works well on both Windows and Mac,
By Josh Wardell "jwardell" (Newton, MA) - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Smartcat 4BTN USB Black Cirque Glidepoint Technology Touchpad (Personal Computers)
I bought this for use on my Mac desktop and took a chance on how well it would work. I plugged it into a PC as well. Without any special software installed, both machines (XP, MacOS 10.5) supported most of its functions. Tap-dragging, vertical scrolling, the top-right right click tap area work. The two physical buttons on the sides are both perceived as a middle mouse button. But I could not get them to be recognized as separate buttons, and the horizonal scrolling also was not supported (this is not a surprise as most mice act the same way without specific drivers). I did try installing USB overdrive as suggested by Alps, but it did not enable any more functions. But the good news is it is not needed.
As for the device itself, it has a reasonably large touch area and works well. The only complaint might be the quality of the physical buttons is a little disappointing; mostly that they rattle in place and can make a cheap plastic sound when you tap the touchpad hard, though functionally they are fine. Most people can't stand touchpads, commonly found in laptops. But in reality they only take a few days to master and once you do you'll find them much better for your wrists than a mouse. You also get a lot of desktop real estate back because it does not need to move.
6 of 6 people found the following review helpful:
5.0 out of 5 stars
The Best touchpad available.,
Amazon Verified Purchase(What's this?)
This review is from: Smartcat 4BTN USB Black Cirque Glidepoint Technology Touchpad (Personal Computers)
I have used Cirque Glidepoints for at least 10 years. Due to injuries I sustained to my right wrist and hand, I experience pain within 5 minutes of using a conventional mouse. The glidepoint technology has spared me from much of that pain. Over the years, I have purchased 5 glidepoints (I use one at home and one at the office). Considering the amount of wear and tear I put them through (I am on the computer for 8+ hours a day at work and at least 2 hours a day at home), I am quite happy with their durability.
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