|
|||||||||||||||||||||||||||||||||||
|
1 Review
|
Average Customer Review
Share your thoughts with other customers
Create your own review
|
|
Most Helpful First | Newest First
|
|
10 of 12 people found the following review helpful:
5.0 out of 5 stars
A "must-have" book in your customer service library!,
By A Customer
This review is from: Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service (PSI Successful Business Library) (Paperback)
Rich Gallagher is an expert practitioner who really understands customer service from the trenches all the way to the executive suite. This book is easy to read and, better yet, easy to apply to your company situation right away. Good stuff!
|
|
Most Helpful First | Newest First
|
|
Smile Training Isn't Enough: The Three Secrets of Excellent Customer Service (PSI Successful Business Library) by Richard S. Gallagher (Paperback - Mar. 1998)
Used & New from: $0.10
| |
| ||
