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3 of 9 people found the following review helpful
on January 24, 2008
I ordered a $1500 exercise machine from Smooth Fitness and regret ever doing so! Before I even received the machine, I spent countless hours coordinating the delivery of my machine. I paid $199 for the service to deliver and set up my machine. For this additional fee, I would expect much better customer service than what I experienced.

When I got frustrated with Smooth Fitness, I cancelled my order and they have made me jump through hoops! First of all, I never received the exercise machine but they are making me pay a 20% restocking fee and shipping charges! This is on top of the $1500 that they already charged to my credit card and refuse to remove the charge. I never even seen or touched the exercise machine. The Customer Service management team is very unresponsive and rude. I am still trying to get my money back but they are putting up a fight. My advice is to NEVER purchase from Smooth Fitness! They provide very poor service and are not customer friendly. Beware!
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