"There are gems throughout the book. The exercises at the end of each chapter are valuable if this book is used as a text (strong recommendation from the experience of several courses in EM and homeland security) in a course on crisis communication or emergency management or by an agency as a self-assessment of implementation. One of the strongest parts of this book is the input from field practitioners. I offer to you a book to be read and not to become another bookshelf dust target."
—Dean Larson, Ph.D., CEM, in IAEM Bulletin
"This book offers a unique look into the world of emergency management through the prism of social media. To achieve this perspective, the author infused her work with contributions from more than a dozen professionals in emergency management and information technology. The result is a comprehensive guided tour … would benefit managers or directors in the safety, security, or emergency management field who are looking to venture into the world of social media."
—Security Management Magazine
"Having read a couple of disaster communication books that were solely US orientated I initially connected with the author of this book on twitter to ask how international the book was. However I need not have worried because Connie has done an excellent job with this book in making it widely applicable to all both inside and outside the US. This book will expand your knowledge beyond the familiar use of site such as twitter/facebook to give a wider view on web 2.0 for disaster with tips and ideas that all Emergency professional should consider."
--Samantha Ridler-Ueno, Social Media Manager of TIEMS
About the Author
Connie White earned her PhD in Information Systems from the College of Computing Sciences at the New Jersey Institute of Technology. Dr. White is a Research Fellow in the Crisis Communications Research Project, School of Media Arts, Columbia College Chicago, Illinois. She is also the director of Information Technology Solutions for Emergency Management (ITSFEM), an education and consultation firm. She has published work in the Journal of Emergency Management (JEM), The International Association of Emergency Manager's Bulletin (IAEM), and the International Journal for Information Systems for Crisis Response and Management (IJISCRA M).
Her current work explores how collaborative applications, social media, Free and Open Source Systems, and Web 2.0 technologies can be leveraged to support the decision-making needs of crisis managers. Another research focus is using spatial-temporal geographical information systems and social media to help provide information on the outer rural areas that have the least amount of connectivity through crisis mapping. Other research efforts explore using virtual worlds, such as Second Life, as a teaching tool for practitioners. Her dissertation, A Dynamic Delphi System to Support Decision Making by Large Groups of Crisis Management Experts, focused on the creation of a crisis management system is used by large groups dispersed geographically where decisions must be made under uncertainty and among domain driven subgroups. The end result of this effort produced an application contributed to the Sahana Disaster Management System, Eden, a free and open source system created in response to the Asian tsunami, which has been used all over the world, most recently in the Haiti earthquake response, and the floods of Pakistan. Her research interests include social media, decision making, scales, Sahana, Thurstone's law of comparative judgment, artificial intelligence, and emergency management. Her homepage is sites.google.com/site/conniemwhite/