Customer Reviews

Socket Communications CF Rugged DPC for Motorola CDMA StarTAC/Talkabout/Timeport/V. Series

5 star:		(6)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

On October 3, I wrote a review on the Socket Compact Flash DPC card I purchased for my Motorola Cellular phone. I was very frustrated because after a lot of effort and time I was unable to make a data connection with one of several Internet providers. Brian Thompson from Socket Communications has come to my rescue. We think we have isolated the problem and the Socket DCP is working even better than I expected! I am very impressed with the extra effort Socket Communications will take to insure customer satisfaction. I highly recommend this product! Not only is it well designed and works like advertised. There is a dedicated group at Socket that stands behind the product to insure their customers are satisfied. I would like to thank Brian Thompson and his Technical staff for all of their support and help.

All my calls to Socket have been pleasant and their tech support personal have bent over backward trying to resolve my connection problems. When you have three companies involved Socket Communications, Verizon Cellular and Concentric Networks it is really hard to determine where a connection problem lies. I had all but given up and returned the DCP card to Amazon and turned off the Mobile Web Service to my cell phone when Brian Thompson called from Socket Communication and offered his help.

The Socket tech support has been telling me all along that when Verizon merged with GTE cellular, they switched every GTE customer with Web Services over to their Mobile Web service, which included both data and web service. This resulted in much of their data being migrated, or transferred to different servers. In the process the data service, which the DCP card and cellular phone modem requires was sometimes not turned on or may even have been corrupted.

I made several calls to Verizon talking to first, second and third tier support. All of them insisted that both the data and web services were turned on. To make along story short after talking to Brian I had my Mobile Web Service reactivated so we could trouble shoot the problem I have been having further? Since I live in the Bay area I took both my cell phone and pocket PC to Sockets office in Newark, CA. Brian reinstalled the software one my Casio E115 and was able to easily connect to both of my Internet providers. The DCP card we used was from the same batch as my original two cards. The only thing that I had not tried is discontinuing the Verizon Mobile Web and reactivating it again thus making sure both services were correctly turned on.

I would suggest if you are having trouble making a data connection-using Verizon Cellular and you have had GTE Web Services activated before the merger, you do the following. First contact Verizon several times if necessary to make sure data and web services are turned on. Contact Socket Technical Support and make sure the card and setting on your computer or Pocket PC are correct. In my case we determined that Verizon data service was either not turned on or corrupted. As a last resort you might try having the Mobile Web Services turned off. In a few days call Verizon back and have them restart the service making sure both data and web services are turned on. In my case this solved my no carrier problem and the Socket DCP card works perfectly. What a great way to connect my Pocket PC to the Internet!

Because of increased travel I needed to be able to do email and web surfing using my Compaq iPAQ Pocket PC through my cell phone. Someone finally suggested Socket might have the digital phone card/cable I needed to connect to my Motorola StarTac phone. Their web site and "pre-buy" customer support were very helpful. After buying the phone card/cable, their tech support was very helpful in set-up and initial connection settings for getting connected to my ISP. Tech support knew the iPAQ and easily walked me through the necessary steps. The digital card has worked flawlessly. I can now download and send email and surf the net wherever I have a digital phone signal.

I purchased this socket modem and have been satisfied with the ease of use. It is a little slow (CDMA phones limit speed to 19.2), but it is more than adequate for remote connectivity. It works well with my Windows 2000 laptop and with my Jornada 548.

I purchased a Cassiopeia E115 Pocket PC and waited patiently for several months for the release of the Socket DCP card for my Motorola 7860 W cellular phone. I received the card about two weeks ago and installed it and the software on my pocket PC. I than sign up with Concentric Network, so I would have a dial up Internet provider, to use exclusively for this device. My first error message was no carrier. I called Socket Communications and they told me that very often Verizon would turn on web services on the phone, and leave off the data services that the digital modem requires. I called Verizon cellular about eight times trying to resolve this matter. Each time they assured me that the data services were turned on. I talked to Verizon technical support level one, level two and their group manager. All assured me that the data portion of the service was on. I know the data must have been turned on since I was able to log on to Concentric a couple of times. I would log in download email and than log off. Next time I would try I would get the error message, no carrier over and over. Socket Tech Support said that the card was working since the phone dialed. They said there is a remote possibility that the data modem in the phone was not working properly. I called Verizon and they were more than happy to exchange my phone with a new one under their insurance plan. With the new phone I still got the message that the modem could not detect a carrier. I tried logging in to several other Internet providers. It might log in one time but never again. I tried different areas with strong digital signal strengths. Still it would not log in and I would get the no carrier message. Socket during our final conversation said if the phone is dialing there is nothing they can do. I reminded them that this was a new product that was just released. He said that makes no difference. If the Pocket PC logs on once the setting are correct and there was nothing he could do. The digital phone card is a great idea whose time has not come. I would like to be paid for the hours I spent trying to get this device to work. Verizon is one of the largest cellular networks; Concentric is one of the largest Internet providers. My Casio E115 pocket PC & Motorola 7860W are state of the art. I live in an area with strong cellular signals. There is no reason for this product not to work if it is designed properly and setup properly. Needless to say I am very disappointed with this product. I have ordered a Pretec 56K Compact Flash Modem. This will give me a faster more reliable connection to the Internet. I will write a report as soon as I get the modem installed

If you're going to buy a modem and you have a StarTac phone. Forget the hard line! This thing is great. It was a snap to get it working with both my Jornada and my Dell Inspiron. Bandwidth is very good and I have had 0 problems in 30+ connections the past two weeks.

Every I know who has a pocket pc has the product Best way to check email and stock online using the Pocket PC. It works the best with the IPAC 3630 quick, fun and wireless.

This is one of the best products I have ever seen for the Pocket pc I check my email and Stock with it. Great product

This is the best hardware for pocket pc if you want to go wireless. I have heard good things for this product from all my clients. Best way to check Email and Stocks online over the pocket pc anywere you are.