Customer Reviews

SoftHeat Ultra Heating Pad Moist/Dry, King Size, 12-Inch by 24-Inch

5 star:		(12)
4 star:		(3)
3 star:		(3)
2 star:		(3)
1 star:		(22)

 

 

My first impression of this heating pad was, "GREAT!" It is large enough to wrap around a sore shoulder and well down the back, it has nice controls and four heat settings, and turns off after an hour or so (for safety). Unfortunately, it was only 3 weeks before it stopped working. I exchanged it for another unit (thought maybe it was a fluke). The replacement lasted about two months of almost daily use, then died. It appears that the controller simply burns out. I would not recommend this heating pad.

I had the exact same experience as Stan, another reviewer. I bought this heating pad and when it turned itself off, I could not get it started again. Like Stan, I thought it was a fluke and bought another. Same problem, two days after buying the pad. I have looked in four stores in the Seattle area and cannot find another brand of heating pad. This one should not be on the market. I am sending both pads back to the manufacturer.

Boy I wish I had read the customer reviews before buying this pad... The auto off feature totally sucks, it should be a selectable feature not default. I was under the impression after reading the description that the auto off feature was only on the pro models and the one i bought didnt say anything about being a promodel... I love the size, too bad it dosnt work...

I've had two of these, the identical model. I had the same problem with both, after only a few weeks or months the control panel started blinking red and refused to go to a setting. I followed the directions on their site, to unplug it and plug it back in after 10 minutes, but it did nothing.

I contacted Kaz and they told me I can pay to ship the pad back for a replacement. I've decided to save my money, why would I want to pay even more money for another faulty heating pad? They also mentioned it was probably due to leaving it plugged in, which I never did.

I'd encourage anyone having problems to please let them know, there's obviously something wrong with this product. Let's try to save other people the hassle and money...

[...]

I have bought 5 of these crappy pads and all 5 stopped working after a short period. Buy the Sunbeam 902 Flexible heating pad--much more reliable and useful too!

I purchased this heating pad in November, it is now January and the product no longer works. Don't waste your money on this.

I purchased the Kaz Ultra King Size Heating Pad off eBay to replace another Kaz heating pad that stopped working after 2-3 months. Well, this is no different except I now have more expensive heating pad that is useless. Just like the other reviewers, my controller suddenly started blinking red and would not allow me to press any other button to start the heat process. I plugged and unplugged the unit several times with several long time increments each time. I also tried holding down all of the hear setting buttons for several seconds, sometimes two or three at once. Nothing worked. Its was nice while it lasted-- heated well without getting too hot. It is just a shame that the quality could not last for more than two months. Thumbs down!

DO NOT PURCHASE A KAZ SOFTHEAT HEATING PAD IF YOU VALUE YOUR MONEY.

Better than Sunbeam. I have suffered constant back for years and use a heat pad non-stop from the time I come home from work until I go to sleep. (My pain management doctor judges how well his treatments are working by how mottled my skin looks from too much heat.) In the past, I always bought Sunbeam, because it was the only brand available in my semi-rural area. With Sunbeam, I went through at least three heating pads a year. Last time, I found and purchased this SoftHeat model. I didn't expect it to be any better than Sumbeam, but it was a couple of dollars cheaper and worth a try. I have been very pleasantly surprised. First, I like the push-button control better than Sunbeam's slider, but most of all, I like how long it has lasted -- almost a year before I wore it out. My only complaint is with heating pads in general: Why doesn't someone make a heating pad that will last for years rather than just a few months? Is it because they can't or because they know chronic pain sufferers like me will pay as often as we must for a little relief?

I ignored the negative reviews because I had one of these heating pads for a couple of years before it quit working. This time it lasted about two weeks, a total waste of money. I won't make that mistake again.

This pad works, basically, but it does turn itself after 30 minutes. There's no way to prevent that. This may be fine for some uses, but it's very inconvenient for others.