Software Excellence: A Total Quality Management Guide [Hardcover]

Shigeichi Moriguchi (Author)

Book Description

Publication Date: February 1, 1997

Thanks to the great success of the QC movement, quality assurance has taken root in the earliest stages of technology development. Software Excellence addresses the assumption that software cannot be built without bugs. The author argues that the application of total quality principles and tools to software development will eliminate the lengthy and costly step of debugging that has become an accepted phase of software development.

Table of Contents

Publisher's Message
Preface
Editor's Foreword--Tadashi Yoshizawa
Editor's Foreword--Motohiro Higashi
List of Editors and Authors

PART 1 -- QUALITY CONTROL METHODOLOGY
Chapter One: High-Quality Software
Chapter Two: Total Quality Management (TQM)
Chapter Three: Methods of Quality Control (QC)

PART 2 -- QUALITY PROCESSES APPLIED TO SOFTWARE DESIGN AND DEVELOPMENT
Chapter Four: Software Quality Control and Small-Group Activities in Software
Chapter Five: High-Reliability Software
Chapter Six: Software Development and Modularization
Chapter Seven: Software Documentation
Chapter Eight: Software Engineering
Chapter Nine: Change Management
Chapter Ten: Quality Improvement in Reuse
Chapter Eleven: Quality Function Deployment for Software Development
Chapter Twelve: Examples of Quality Measurement Systems
Chapter Thirteen: Methods for Quantitative Measurement and Evaluation of Quality
Chapter Fourteen: Production Planning for Software Products
Chapter Fifteen: Software Technology Management
Chapter Sixteen: Quality Design and Management Planning
Chapter Seventeen: Review and Process-Specific Management
Chapter Eighteen: Test Management and Audits
Chapter Nineteen: Maintenance Management
Glossary of Acronyms
Index

Editorial Reviews

Language Notes

Text: English (translation)
Original Language: Japanese

Product Details

• Hardcover: 607 pages
• Publisher: Productivity Press; 1 edition (February 1, 1997)
• Language: English
• ISBN-10: 1563270501
• ISBN-13: 978-1563270505
• Product Dimensions: 11.3 x 8.7 x 1.4 inches
• Shipping Weight: 4.1 pounds
• Average Customer Review: 4.3 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #3,611,610 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

5.0 out of 5 stars Collection of practical best practices, December 25, 2001

By 

Rachel Tozier (Brea, CA USA) - See all my reviews
(REAL NAME)   

This review is from: Software Excellence: A Total Quality Management Guide (Hardcover)

I discovered this wonderful book when I visited a friend last summer and was so impressed that I immediately invested in a copy. The chapters ranging from quality control methods to processes to testing to software maintenance are comprised of papers written by members of the Japanese Standards Association. Each paper is clearly written, beautifully illustrated and, most importantly, provide some of the best insights into software quality that I've ever read.

This book can be immediately used to develop an effective quality program that will be based on proven practices and techniques. The section of software maintenance alone is worth many times the price of this book. Also, if you are striving for CMM Level 5 this book has all of the ingredients for meeting the process areas associated with optimizing and continuous improvement.

If you are an advanced SQA professional or responsible for a large software engineering organization this book is essential reading. I also recommend it for test and QA professionals and release managers.

5.0 out of 5 stars Outstanding reference - comprehensive and complete, February 20, 2002

By 

Mike Tarrani "www.tarrani.com" (Deltona, FL USA) - See all my reviews
(COMMUNITY FORUM 04)    (REAL NAME)   

This review is from: Software Excellence: A Total Quality Management Guide (Hardcover)

I've had this book since 1997 and find myself referring to it often. It can be used as a clear explanation of software quality control and software quality assurance for professionals entering the field, as well as an off-the-shelf quality manual.

The reason I find it so useful is that it also serves as an encyclopedia of software quality that covers every facet ranging from methods to software maintenance. I find myself constantly referring to Chapter 13, Methods for Quantitative Measurement and Evaluation of Quality, which is complete and filled with formulae. In that respect, the material in this book will fit nicely into an organization that uses SPICE, ISO 9000-3, or Bootstrap as a quality framework. Moreover, if you're in a CMM level 3 or above organization you'll find the quantitative methods described in this book useful, particularly at levels 4 and 5.

My favorite chapters were 11, Quality Function Deployment for Software, and 12, Examples of Quality Measurement Systems. Both of these chapters went into great detail and both provided information and insights that have deeply influenced my approach to quality and metrics.Chapter 14, Production Planning for Software Products was another excellent source of information because this is the bridge between development and operations, and the quality approach in this chapter is the best I've encountered.

If you're an SQA practitioner, software testing professional or member of a software engineering process organization or team this book should be on your shelf. It has served me well in one consulting engagement and project after another and is possible one of the best books in which a serious practitioner should invest.

2 of 4 people found the following review helpful:

3.0 out of 5 stars A bunch of research papers, March 8, 2000

By 

Jacek J Szymczyk - See all my reviews

This review is from: Software Excellence: A Total Quality Management Guide (Hardcover)

I was looking for a comprehensive study on testing methods, when I bought this book. I have an academic background, so after looking into the table of contents and skimming through pages in local bookstore, I though I had found right publication. The book has quite solid research foundations and each section provides number of references. Problem is that topics covered in most chapters are too theoretical to be relevant in practice. This book could provide a good background for somebody interested in pure research or writing a PHD thesis, but if you are looking for a clear and well research references in quality assurance it is going to be a waste of 90$ (plus tax). When reading this book, you may want to skip first hundred pages to avoid being exposed to nationalistic arrogance of authors. But, in the same time it was a source of amusement for me; have a read and you will se what I mean :)