Most helpful critical review
56 of 63 people found the following review helpful
Great Treadmill Once it Works
on October 3, 2013
Bought this at my local sporting goods store because I did not want to wait on having it shipped. Well, it is in my house and we assembled it following the instructions and it does not function. You turn on the switch and plug it in and there is no response on the display or when pressing any of the buttons.
I called Sole and was informed that this is a common problem but that they would send someone out to fix it. After almost a week not hearing from anyone about getting the treadmill working, I called Sole back and they gave me the repair guy's number. It has been a week and I am still waiting to set up an appointment with the repair person.
As costly as this treadmill is I would expect it to 1. work from the beginning and 2. have speedier repair service when something is wrong. If you are wanting a treadmill that you can run on and is reliable, I would look to other models. It is concerning that a brand new device not working is consider a "common problem" by the company's customer support. However, I will update this review and comment on the machine's performance if it ever gets repaired.
After Sole's repair guy failed to show for the scheduled appointment, my local sporting goods store sent someone out to repair the treadmill. Turns out it was a wiring issue. I have been using the treadmill about a week now and love it! It is very quiet and the running surface is large and comfortable. The speakers sound nice when you plug in an iPod and the fan is an added bonus. The display only shows to the tenth decimal place for your distance. My old treadmill showed two decimal places so this will take some getting used to. The treadmill is a bit slow at changing speeds but it maintains speed well once it gets to the desired one. All in all, I am happy with this product now that it is working. It seems like a well made machine that I hope will last me years.