Customer Reviews

25-Pint Portable Dehumidifier - CFM25

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

I liked this dehumidifier fine for the four months that it worked -- then it died, despite me keeping the filter and the unit meticulously clean. Soleus told me to send it back (at my own cost) and they'd replace it. I was a bit disgruntled at this extra cost, so I asked why Soleus couldn't pay the return shipping. The customer service rep said that if I had called within a "reasonable time," Soleus would have paid. I asked her to explain how there could be a reasonable time for a breakdown since presumably a well-made product wouldn't break down at all. From that point on, she ignored my questions, quoted the warrantee at me, and got progressively ruder. All three reps I spoke with were equally rude, and they flat out refused to let me speak with a manager, telling me that their managers don't speak to customers! I'm sending the unit back for a replacement, but I will never purchase anything from Soleus again on the basis of their poor customer service.

The item is fantastic, takes moisture out of air at fantastic rate, it empties easily and overall works great