Customer Reviews

Soleus Air MW-55 Water Cooler/Refrigerator

5 star:		(0)
4 star:		(3)
3 star:		(3)
2 star:		(1)
1 star:		(6)

 

 

Both myself and my inlaws bought this unit. Within a few months both of us experienced a loud noise, intermittent water cooling and leaking. Within 1 year both units have completely failed cooling water and are scrap. I expect a water cooler to last more than a year. Get the word out and don't waste your money.

The unit arrived in a undamaged box, but after unpacking I found the top & 2 inside pieces cracked, & the compressor broken loose on 2 of 4 sides, too late to refuse del. I emailed Soleus, luckly I had taken pictures as I found the problems, after I sent them the photos they sent me new parts, now the unit is working OK, but this is after a lot of work, (& not ever one would be able to do this work OR would want too) !!! I think the reason for the damage was being shipped upside down, again the shipping box arrived in good shape, so IF you buy the unit, Good luck !

I would recommend this product. It makes water very cold, and very warm. It took just minutes from placing the room-temp water bottle on, and it changing to being warm and cold. The refrigerator is not as effective. It takes a while for the fridge to cool, each time you open the door. The frige works perfectly for light use. Also, after ordering, make sure the drain cap is tightly closed, as it arrives open, and it will leak small amounts in the back. Overall good buy, and recommended for water cooling.

Worked great for 8 months then started leaking. Absolutely the worst costumor service I have ever encountered. They are very difficut to get on the phone and it has taken me three months of emailing back and forth for them to come to the conclusion that I must cut off the electrical cord from the machine and send 30$ to ship the new one.

I purchased this water cooler at Fry's Electronics. And like some of the other reviewers wrote, the refrigerator is useless. And last night I come home to find my breakfast area floor wet. All the water from the new 5 gallon bottle had leaked out. After dis-assembling the unit, I discovered the hot water tank was cracked. So this unit maybe lasted 2 1/2 years.

I thought I was getting a deal when I purchased this cooler/fridge for our small office. If I had known it would barely make it to one year, I would never have purchased it. First, we had trouble with the fridge not cooling, so our milk went sour. After messing around with it and rebooting the unit, it started to work again. Today, 1 day + 1 week to the day I ordered the unit, it began leaking!! It just isn't worth the trouble to fix the thing, so now I have to dig out the paperwork and see if I can get any sort of refund. I do NOT recommend this product.

I bought this locally and it looks great, but that's all. It doesn't cool when it needs to. The hot water is always hot, but I don't use it unless I'm eat cup o noodles. The cold water is only really cold in the evening. I need it cold when I drink it.

This cooler performs its basic function--dispensing hot and cold water--very well. The refrigerator is quite small and very low to the ground, limiting its usefulness. Overall, a good unit.

This seemed great when first purchased, and worked well. Within 4-5 months the hot water valve began leaking. I'm throwing it out rather than allowing it to annoy me further with their lack of customer service.

This unit worked OK after purchasing but was not good at all refrigerating items (always luke warm). After a little over a year, the unit started making noises when the refrigerator tried to cool and then it started leaking like crazy. I finally go a hold of Soleus tech support (totally useless!) and they basically told me that it was probably cracked or the tubes (still don't know where these are!) disconnected somehow although the unit was never moved since I got it! After reading all the reviews here, I would NEVER recommend this cheaply made product!