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Soleus Air PH3-12R-03, Portable Air Conditioner/Heater/Dehumidifier/Fan, 12,000 BTUs

4.1 out of 5 stars 60 customer reviews

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  • 12,000 BTU Air Conditioner, 12,200 BTU Heater
  • 63 Pint Dehumidifier
  • Digital Thermostat
  • 24 Hour Programmable Timer
  • Remote Control
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Product Description

This powerful machine offers ou 12,000 BTU portable air conditioner, 12,200 BTU heater, 63 pint dehumidifier, and 3-speed fan. Our evaporative technology reduces moisture and limits emptying a bucket. Programmable digital thermosta with easy-to-read multi-color display, a 24-hour clock timer and remote control and on-board control panel that operates all functions. The heavy duty casters provide maximum portability. Window kit and exhaust hoses included. Provides 115V (60 Hz), 1100 Watts and 10 Amps with size measurements of 13 (W) by 22.1 (D) by 24.9 (H) inches and weighs 70 pounds. Offers 1-year limited warranty.

Product Details

  • Product Dimensions: 22.1 x 13 x 26.8 inches ; 70 pounds
  • Shipping Weight: 86 pounds
  • Domestic Shipping: Item can be shipped within U.S.
  • International Shipping: This item is not eligible for international shipping. Learn More
  • Origin: China
  • ASIN: B002VUCA5A
  • Item model number: PH3-12R-03
  • Average Customer Review: 4.1 out of 5 stars 60 customer reviews
  • Amazon Best Sellers Rank: #801,196 in Home & Kitchen (See Top 100 in Home & Kitchen)
  • Product Warranty: For warranty information about this product, please click here

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Customer Reviews

Top Customer Reviews

Despite all the negative reviews of this unit on Amazon.com, I found several other positive reviews elsewhere on the internet, and so I decided to give it a try. I'll admit I was skeptical as to how this unit would perform, especially since it seemed to be much less expensive than other 12,000 BTU units AND it included heat pump functionality. That being said, I am quite pleased with its performance so far.

After the terrible process of having to return a damaged portable AC unit of another brand just a week earlier, I was relieved to see when this one arrived at my door in rather robust packaging. Lifting it out of its "easy open" outer box and inner cardboard crate, I was able to observe its features in person for the first time. The multi-color display is a nice touch; the bright VFD display provides simple animations of the unit's current function, as well as a basic clock (used for setting the on/off timer), and the current temperature setting. The remote control sits in a holster on the back of the unit. I found the remote to be a bit bland, with all the buttons but the power button the same size and no distinction of the most frequently used buttons (i.e. temperature, mode) from the less frequently used extras (i.e. sleep mode, Celsius/Fahrenheit setting). The use of the remote is limited anyways since the display on the unit sits facing upward, preventing you from seeing what you are doing unless you are hovering above it.

Installation is pretty straightforward. The user's manual includes several photographs of the installation process, which doesn't differ much from any single-hose portable AC on the market. You simply screw the hose into the adapters and attach the adapters onto the back of the unit and onto the adjustable panel which you close in your window.
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3 Comments 131 of 137 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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I hope my review can save someone else the trouble and expense that I have endured, I purchased this unit for $420 and we used it for 1 month then put it away until the next summer well when next summer came around it didn't work just hot air comes out.

We call soleus air to use the 1 year manufacturer warranty and indeed they have told me that I will get a new one but I have to ship the old one back at my expense which from michigan to california is $160 shipping and packaging but they don't tell you this and every other company I have ever used pays shipping on a defective product especially one that was only used for a month.

I have $600 into this unit now and they are sending a new one supposedly but what about when this one goes out then I have to pay another $160 to ship it back???? what kind of service is that? My mother purchased one of these units before she had central air installed and she got 2 months out of hers and threw it in the garbage rather than pay the shipping back which is probably a smart move.

I wish that I had asked my mother what brand unit she had before I bought mine it would have saved me $600 bucks and they can keep sending me their junk until one actually makes it a year or I get tired of spending $160 to send them back or get central air which I can't afford but at the price this has cost me I almost could have bought central air.

They were nasty about it on the phone too with the attitude that this is their policy and too bad if you don't like it so if you want to brave it and buy their junk go right ahead but don't say you weren't warned.

The junk companies like soleus air have their people put good reviews on their products it's been a practice of these junk peddlers for a long long time so that explains the couple of good reviews.
1 Comment 35 of 37 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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I had this AC unit for less than 1 months and it now SCREAMS! due to a bad pump. The manufacturer said they would "look at it" but I had to pay the shipping cost to ship to them in CA. Not worth the cost of the shipping, Total waste of money. NEVER buy from Soleus! Crap manufacturing, cheap plastic parts. poor warranty service. $400 just thrown away for something that only work for 2 months at best! I'd give zero stars if I could! DO NOT BUY, you have been warned!!!!!!
3 Comments 44 of 48 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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I just bought this 3 weeks ago. After numerous window units I thought I would try a portable unit so I could direct the air where I wanted it. First of all this unit was difficult to install. The directions were terrible. I have had a lot less problem with my previous window units. 12,000 BTU's should cool my entire living/dining room. It works okay if you are directly in front of it, but 8-10 feet away just so so. It is as loud as any window unit I have had. It does not cool down to lowest temp so compressor is always on. After running it quite a bit for three days I just had to drain the condensation holding tank which was an experience in and of itself! The plug is on the bottom about a half inch from the floor. It is below the hose so you have to remove that. When you remove the cap, there is no type of plug, so the water immediately begins pouring into the pitiful plastic drainage tray that is provided that holds about 1/2 cup at the most. With a 1.5 liter tank to drain you need to also have a bucket or a bowl and plenty of towels as I found it impossible to stop the flow trying to empty the tray of water into the bucket. Long story short, don't waste your money. Way to expensive for the hassle. I'm going to go have a beer and make up with my dogs who are quivering outside after hearing my yelling of obscenities during the drainage process.
4 Comments 46 of 53 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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