Soleus Air PH3-12R-03, Portable Air Conditioner/Heater/Dehumidifier/Fan, 12,000 BTUs
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- 12,000 BTU Air Conditioner, 12,200 BTU Heater
- 63 Pint Dehumidifier
- Digital Thermostat
- 24 Hour Programmable Timer
- Remote Control
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Top Customer Reviews
After the terrible process of having to return a damaged portable AC unit of another brand just a week earlier, I was relieved to see when this one arrived at my door in rather robust packaging. Lifting it out of its "easy open" outer box and inner cardboard crate, I was able to observe its features in person for the first time. The multi-color display is a nice touch; the bright VFD display provides simple animations of the unit's current function, as well as a basic clock (used for setting the on/off timer), and the current temperature setting. The remote control sits in a holster on the back of the unit. I found the remote to be a bit bland, with all the buttons but the power button the same size and no distinction of the most frequently used buttons (i.e. temperature, mode) from the less frequently used extras (i.e. sleep mode, Celsius/Fahrenheit setting). The use of the remote is limited anyways since the display on the unit sits facing upward, preventing you from seeing what you are doing unless you are hovering above it.
Installation is pretty straightforward. The user's manual includes several photographs of the installation process, which doesn't differ much from any single-hose portable AC on the market. You simply screw the hose into the adapters and attach the adapters onto the back of the unit and onto the adjustable panel which you close in your window.Read more ›
We call soleus air to use the 1 year manufacturer warranty and indeed they have told me that I will get a new one but I have to ship the old one back at my expense which from michigan to california is $160 shipping and packaging but they don't tell you this and every other company I have ever used pays shipping on a defective product especially one that was only used for a month.
I have $600 into this unit now and they are sending a new one supposedly but what about when this one goes out then I have to pay another $160 to ship it back???? what kind of service is that? My mother purchased one of these units before she had central air installed and she got 2 months out of hers and threw it in the garbage rather than pay the shipping back which is probably a smart move.
I wish that I had asked my mother what brand unit she had before I bought mine it would have saved me $600 bucks and they can keep sending me their junk until one actually makes it a year or I get tired of spending $160 to send them back or get central air which I can't afford but at the price this has cost me I almost could have bought central air.
They were nasty about it on the phone too with the attitude that this is their policy and too bad if you don't like it so if you want to brave it and buy their junk go right ahead but don't say you weren't warned.
The junk companies like soleus air have their people put good reviews on their products it's been a practice of these junk peddlers for a long long time so that explains the couple of good reviews.
Most Recent Customer Reviews
Do not buy anything made by this company. Get a traditional window unit for air conditioning. I got a unit by them and it gurgled with high pitched noises and never stopped. Read morePublished 5 months ago by Scott W. Able
this ac unit worked properly for a handful of months and now it leaks PROFUSELY. I know that I need to drain it but less then every hr it a little excessive to me, it has damaged... Read morePublished 6 months ago by 123
I had one of these for just over the 1 year warranty period, then it just died. Won't power on, and all the so called support person can tell me is to press the 'reset' on the GFI... Read morePublished 7 months ago by rayjj
This could be a good product but they have seemingly deliberately sabotaged it in two major ways.
1. The overflow pan (or whatever they call it) is a sick joke. Read more
This only kind of works as an AC unit. I had a smaller portable AC that broke after a number of years, so I bought this. I'm not as happy with it as my old one. Read morePublished 15 months ago by K-9