Top critical review
18 people found this helpful
a decent watch for runners but not swimmers
on May 2, 2012
Old review titled : a junk product and truly terrible customer service
I do not really have time to write product reviews but I am so thoroughly disgusted with my experience with this Soleus watch that I want to warn other potential customers. I see that Amazon is saying the item has no reviews and I'm guessing that Soleus found a way to pull the item and re-list it due to other buyers having similar issues - since the watch did have reviews when I bought it.
When I first received the watch I was pretty happy with it. It's bigger than I expected and really takes up one's whole wrist. The darker pink dominates the lighter pink and makes this color combo a little bit less attractive than the photo. But I was happy with the interval timer option which can be hard to find and I really enjoyed the display that shows two time zones at the same time since my parents were traveling in Thailand and it was nice to feel like I was in touch with their day every time I looked at my watch. And the waterproof rating (I forget if it was 50 or 100 meters but it was FAR deeper than I ever took the watch) was essential because I always end up wearing my watches in the shower.
I received the watch in January 2012 and over the next couple of months I wore it about a total of a month. The watch got wet quite a bit but I was careful to never push the buttons underwater per the instructions.
In early March I was wearing the watch when it went totally dead. It was a bit of a hassle to figure out how to send the watch in for repair because NO ONE WHO IS ASSOCIATED WITH SOLEUS EVER ANSWERS THE CUSTOMER SERVICE PHONE NUBERS but I finally figured out I had to send the watch to Parsec Enterprises, Inc who fyi never answers their phones either.
After just a few weeks of wear most of the lettering on the silver portion around the watch face had worn off so I was hoping that maybe I would get a brand new watch. I was not very happy to have to pay for all the shipping since the watch was almost new when I started having problems but I went ahead and paid for shipping.
A few weeks later I get a letter from Parsec: the watch has water damage and if I want my watch back I have to pay $62.95 as they are not honoring the watches supposed water resistance and so if I want the watch fixed (and I'm guessing they just leave the silver part of the face all worn off, since there was no mention of fixing that issue) I have to pay $13.00 more than what I paid! $13 more than the price of a new watch to get my defective, rubbed off watch back!
Needless to say: NO THANK YOU! I have had better luck with a $3 waterproof watch I got in the Manila! And I found a waterproof watch for half the price from Timex (Timex Unisex T54281 Ironman Triathlon - and note this Timex "unisex" watch is totally smaller than the Soleus "Woman's" watch) with the interval timer option and so far I am much happier with it - better size, not rubbing off and so far is actually water resistant.
So if you plan to actually wear your watch and perhaps actually get your waterproof watch wet I suggest you stay far away from Soleus! I have bought quite a few watches in my life and I don't thing I've ever felt like I do about Soleus: I threw my money away, wasted my time, and they don't care at all.
LONG OVERDUE UPDATE: I finally did hear back from Soleus and they replaced the watch. I know they wanted me to edit my review and I wanted to but am just now getting around to it - a year and a half later.
In defense of the Soleus watch I really am hard on watches. I lost the Timex going down a water slide - although in defense of me that watch had a weaker clasp.
Anyway I did some running with the Soleus watch and it worked well for interval training. The beep was louder than other watches I've tried interval training with and that was really helpful.
The watch was a bit big to be super comfy for everyday wear and of course I did't want to destroy it in the shower so my replacement watch has been used mostly just for running and it works well for that.