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SAP Solution Manager Enterprise Edition [Hardcover]

Marc O. Schafer (Author), Matthias Melich (Author)

4.0 out of 5 stars See all reviews (5 customer reviews) |

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There is a newer edition of this item:

SAP Solution Manager (3rd Edition)

Out of Print--Limited Availability

Book Description

Publication Date: January 1, 2009

The new edition of this bestseller explains how SAP Solution Manager supports application management professionals (project managers and project teams, quality managers, and administrators) during the entire life cycle of SAP solutions.

The book begins with a detailed overview of the innovative support concept, 'SAP Enterprise Support,' and provides readers with comprehensive coverage of all functional areas of SAP Solution Manager. Readers benefit from expert insights into the newest topics such as work centers and the Run SAP methodology. Then, explore how to use SAP Solution Manager for requirements analysis, design, setup and configuration, deployment, operations, and optimizing your solution.

Throughout the book you ll find in-depth usage examples with corresponding screenshots that highlight all key functions, including monitoring, service desk, change request management, root cause analysis, reporting, and the new quality management concept. In addition, you ll gain practical knowledge that you can leverage immediately from an entirely new chapter on the SAP ecosystem, complemented by insightful customer reviews.

Highlights:

SAP Solution Manager in the Context of SAP Enterprise Support
Work Centers
Run SAP
New Quality Management Concept
Project Management
Solution Documentation Assistant
Test Management
Business Process Change Analyzer
Solution Monitoring and Reporting
Issue Management and Service Desk
Root Cause Analysis

#outer_postBodyPS { display: none; } #psGradient { display: none; } #psPlaceHolder { display: none; } #psExpand { display: none; } The new edition of this bestseller explains how SAP Solution Manager supports application management professionals (project managers and project teams, quality managers, and administrators) during the entire life cycle of SAP solutions.

The book begins with a detailed overview of the innovative support concept, 'SAP Enterprise Support,' and provides readers with comprehensive coverage of all functional areas of SAP Solution Manager. Readers benefit from expert insights into the newest topics such as work centers and the Run SAP methodology. Then, explore how to use SAP Solution Manager for requirements analysis, design, setup and configuration, deployment, operations, and optimizing your solution.

Throughout the book you ll find in-depth usage examples with corresponding screenshots that highlight all key functions, including monitoring, service desk, change request management, root cause analysis, reporting, and the new quality management concept. In addition, you ll gain practical knowledge that you can leverage immediately from an entirely new chapter on the SAP ecosystem, complemented by insightful customer reviews.

Highlights:

SAP Solution Manager in the Context of SAP Enterprise Support
Work Centers
Run SAP
New Quality Management Concept
Project Management
Solution Documentation Assistant
Test Management
Business Process Change Analyzer
Solution Monitoring and Reporting
Issue Management and Service Desk
Root Cause Analysis

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Change Request Management with SAP Solution Manager

Price For All Three: $254.85

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This item: SAP Solution Manager Enterprise Edition by Marc O. Schafer Hardcover $69.95

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Change Request Management with SAP Solution Manager by Matthias Friedrich Hardcover $84.95

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SAP Change and Transport Management by Armin Kösegi Hardcover $99.95

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Editorial Reviews

About the Author

Marc Oliver SchÃ¤fer works as a product manager of SAP Solution Manager and is concerned with the SAP Solution Manager Enterprise Edition as well as portfolio design.

As Vice President, Dr. Matthias Melich is responsible for worldwide product management in the field of E2E Solution Operations.

Product Details

Hardcover: 547 pages
Publisher: SAP Press (January 1, 2009)
Language: English
ISBN-10: 1592292712
ISBN-13: 978-1592292714
Product Dimensions: 9.3 x 7.1 x 1.3 inches
Shipping Weight: 3.1 pounds (View shipping rates and policies)

Average Customer Review: 4.0 out of 5 stars See all reviews (5 customer reviews)

Amazon Best Sellers Rank: #1,098,244 in Books (See Top 100 in Books)

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Customer Reviews

5 Reviews

5 star:		(2)
4 star:		(1)
3 star:		(2)
2 star:		(0)
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Average Customer Review

4.0 out of 5 stars (5 customer reviews)

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Most Helpful Customer Reviews

2 of 2 people found the following review helpful:

3.0 out of 5 stars Good strategic overview -- little 'how-to' detail, February 3, 2008

Rodney W. Schmisseur (Dallas TX) - See all my reviews
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This review is from: SAP Solution Manager (Hardcover)

This book provides a good strategic overview of Solution Manager's role in a Netweaver installation. As such, it's good to place it on your bosses reading list. However, those looking for detailed "how-to" information to ramp-up are going to be dissapointed. SAP has considerable material available within their Online Knowledge Products related to Solution Manager 4.0 that can help jump start your training and fill in the details...

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2 of 2 people found the following review helpful:

3.0 out of 5 stars Good book but very high level, January 17, 2008

Hussam Dandashli (Lombard, IL) - See all my reviews
(REAL NAME)

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This review is from: SAP Solution Manager (Hardcover)

This book is great if you want to know all the functionality available in Solution Manager. Don't expect to see any step by step help to actually implement it. Good for managers.

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4.0 out of 5 stars Good for preparing for certification exam, July 18, 2008

E. Hoogen (The Hague Netherlands) - See all my reviews
(REAL NAME)

This review is from: SAP Solution Manager (Hardcover)

This book can help you to get insight into the fundamentals of SAP Solution Manager and also if you read every line very carefully it will help you with preparing for your certification exam for SAP Solution Manager 4.0 Operations, which I have passed after attending the SM100 course and reading this book. Much (but not all) of the information in SM100 is also covered in the book in chapters 1,2,3, 9, and 10 (circa 200 pages). I agree with other reviews that it is not a step by step guide, but for that there is free reference material in online knowledge products

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Most Recent Customer Reviews

5.0 out of 5 stars Sap Solutions
It's goot book for me joob. Very goot end sucessfyl examples, solutions and review's for SAP Solution Manager.

Published 24 months ago by Reemet Sarv

5.0 out of 5 stars A lot to learn
I just got this book here in Brazil and it's amazing.
A lot of usefull information about how to use and implement SAP Solution Manager. Read more

Published on December 11, 2007 by Fabio L. C. Santos

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Inside This Book (learn more)
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First Sentence:
The main task of a company's IT organization is to ensure that its business processes run smoothly. Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
change request management, service level reporting, service session, learning map, business process monitoring, business maps, premium support, build phase, requirements phase, knowledge warehouse, deploy phase, application management platform, collaborative platform, end user roles, enterprise portal, managed services, solution configuration, solution maps, postbox system, project system landscape, business scenario maps, application management lifecycle, central performance history, global template roadmap, general project data

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Solution Manager, Service Desk, Active Global Support, Service Marketplace, Business Blueprint, Solution Monitoring, Service Plan, Lufthansa Systems, Design Phase, System Monitoring, Issue Management, Top Issue, Test Workbench, Central System Administration, Application Server, Service Reporting, Test Support, Customer Competence Center, Standard Support, Ministry of Finance, Solution Composer, Upgrade Roadmap, Sch�co International, Bayer Business Services, Business Suite

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