Customer Reviews

Sonic MyDVD Media Suite V4 Kit .

5 star:		(0)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(6)

 

 

not a good piece of software. lots of bugs. i had lots of trouble getting it to burn dvds. one time it would work, the next it wouldn't, and i hadn't changed anything! if you are shopping for dvd authoring software, go to the company home pages and check out their user support forums. i found NUMEROUS problems that other people had posted on sonic's site. if so many people are having problems, then maybe that is a good warning sign. i would highly recommend TMPGEnc DVD author and TMPGEnc 2.5. check out http://www.pegasys-inc.com/e_main.html. these offer much more control and features and i haven't had any problems at all.

Bad, bad, bad. Support is bad. Products are buggy at best. You will spend many many many unneccessary hours of pain and suffering trying to make any Sonic product work. I have used MyDVD and DVDit. They are both perfect examples of terribly written software. And heaven forbid you should ever try to download an update from their website or get any information. Sonic products are typically bundled with hardware or other software. If your considering buying a DVD burner or firewire card (or other hardware or software) and it comes with a Sonic product, you may want to think again.

For those who are considering buying this software (I do own it) in order to burn dvds from Tivo files save yourself a lot of headaches....This is the third time I've called for support been on hold for 15 minutes and then been disconnected (and this is not the first time). This software continues to crash before reaching the dvd burn stage. My hardware is not the issue (3.2 ghz/2 gig ram dual processor) Their help is rude and non existent. I would recommend that you look at VideoReDo although I have not tried it myself at this point. I will not by another Sonic product due to their customer support.

Sonic (maker of MyDVD, DVDit, etc.) has some of the worst customer service I've ever experienced (and I've experienced some bad stuff!) Just try to find a real working email contact or support person on their web site -- they have alot of good sounding text, but try to actually speak to a customer service person -- it is an impossible loop.

I would avoid their products comepletely until their reputation improves in this respect. Giving them 1 star for this review is actually about 1000 times too much respect.

A waste of Time. Sonic produces the most Blinkware software I have ever used, By that I mean it just blinks at you, and does nothing, sometimes it crashes. Sonic get out of the Software Business please, you give a bad name to Software. Only buy this product if you have extra time to spend

Got this disturbingly poor software with my Liteon DVD burner. Using it was like going backward in time to the 2 speed SCSI CD burning days where I had a steady supply of shiny coasters. Installing Nero made my new DVD burner a useful tool finally. I can now backup information with some confidence. Sonic is as bad as OEM software gets IMHO. DON'T BUY... DON'T EVEN INSTALL IF IT'S FREE!