Most helpful critical review
21 of 27 people found the following review helpful
Problems with playback
on November 13, 2012
While the picture quality is top-notch and its small size is convenient, I've had way too much trouble playing Blu-Rays and DVDs to be able to recommend this product. Though I take very good care of my DVDs, and they are not scratched, this player even has trouble playing brand new DVDs. Playback is sometimes halting, and sometimes non-existent. Often I end up using my computer instead, which defeats the purpose of having a DVD player. It's extremely frustrating, and definitely not worth the benefits of having a Blu-Ray player. I would also have to comment on the fact that trying to defer from regular "play" on any BluRay takes forever (like if you want to start from a certain chapter), if it even happens at all. And once it goes into sleep mode (for example, if you hit pause), it's usually impossible to resume, so you usually have to hit stop and start all over again from the beginning. Even if you've set it up to "resume." Unless you have the patience of a saint, I would definitely not recommend buying this product.
(Update)Just to provide an update, I did alert Sony to the problems I was having, and I received a response recommending that I update the firmware, which I did. This did not help at all. Ultimately I gave this BluRay player away (of course disclosing the problems I'd had with it) and purchased a Panasonic, which has given me no problems so far.