I got this product mainly because of DLNA and internet streaming feature. I already knew it does NOT come with Wireless Adapter so I would not complaint on that front. Overall it gives a decent output but not great in configuring, Internet streaming and DLNA (totally missing).
To start with, there were quite a few "not so obvious" configurations that I had to struggle to make it work seamlessly between Sony TV & this home theater system. When i called SONY Customer Service (I spoke to five different agents across five days) and no one had a clue about why the System is muting itslef (no audio) when I switch between my TV inputs (Dish, Comcast Cable & TV- Free to Air)...After a lot of research I myself figured out that "Control for HDMI" settings on TV was the reason why System was acting up. "Control for HDMI" is actually supposed to make things a lot easier but in this case, they were getting so messed up. What the heck ! I got a sony system so that it could sync up well with my Sony TV and that "BrAVIA SYNC" itself was creating problem ??).. I was surprised that 4 out of 5 were clueless and kept telling me this is how it is designed and if I want I can switch off the "Control for HDMI". But that would mean using two different remotes for watching TV. one for TV and other for controlling volume on the system...All in all, I never got a satisfactory response except the last agent I spoke to...trick was to use a Digital Optical cable..
Secondly, DLNA - Again spoke to 3 agents across 3 days and all the agents said that BDVE370 does support DLNA. All through my conversations with them (lasted for 45 mins each) they kept on putting me on hold. They were apparently not trained or educated about DLNA feature and after every 1 minute, they used to put me on hold and check something (either in their repository)...they walked me through the setting on my Laptop (has to have a Windows 7). After doing the settings on laptop, they asked me change some settings on the HT System which were missing on the system..This is when they realized this model does not support DLNA..One of the agents went on to say it was a oversight on his part. BDVe370 is not DLNA compliant..When I asked my call be transfered to his superior, I was put on hold only to realize at the end of 10 mins that he had never transfered it to the supervisor by simply hung up on me...All in all, this was one of the worst customer service I have experienced that had no knowledge of the products they were supporting..
About internet streaming, i experienced that the HD videos were not really coming out to be HD on the tv..they were more like Std def...not sure if thats what everyone is experiencing ...I am a loyal SONY fan and keep going back to Sony for my needs (Camcorder, Camera, TV, Laptop and now Home Theater)...but this experience has changed my mindset...
All in all, a decent product if u dont find a need to contact customer service and if u dont need DLNA.
12/15 - Spoke to Level-2 customer support (3 different folks) of Sony (San Diego office) who said DLNA should be supported by this product. This was not initially the plan when this product was released and hence the comments in the user manual that it does not support. But subsequently DLNA support was provided by a firmware upgrade (theoritically). But so far they have not been able to figure out why it is not working on my HT even after the latest firmware upgrades. they said, they are escalating the case to Engineering group and they will get back to me. I have 7 days before I return the product (as per store returns policy). Cannot risk waiting more than that coz so far none of the customer support look promising to me about DLNA.
12/22 - followed up on alternate days from 12/15 till today about status of my ticket with Sony. Everytime I called, seems like the ticket had not been picked up yet for working. I guess I cannot wait infinitely so I returned the product today. But will still post once so called "Engineering group" gets back to me (if they do).