on January 11, 2014
I purchased this system for watching movies over weekends and listening to music plus regular tv. I had tested vizio 5.1 Soundbar, sony CT260H and N7100w with my vizio 65" TV and I can rate
1. Sony N7100w as best
2. Sony CT260H Soundbar
3. Vizio 5.1 Sound bar
Vizio provides surround sound but it's not crisp and lacks HDMI
Sony soundbar is good but max volume is less.
Sony n7100w is a good home theatre setup for those who does not want to run wires with less cost and it can also function as good surround system for TV.
I had watched Man of Steel, Fast and Furious 6 and listened to regular music via Bluetooth and AirPlay and it's awesome.I felt like watching in Theatre. My living room is an open floor plan with 16x 25 with kitchen at other end. My sofas are 10-12 ft far from tv.
The only issue is with remote and sony software which is not easy to navigate and sometimes it freezes.
sony had fixed calibration issues with software update. Please make sure to run software update before running calibration.
I removed one star because the base system cannot fit in normal tv desks and cumbersome remote+software navigation.
Today I went to BestBuy and listened music from Polk, Pioneer and Klipsch Floor speakers with center channel and tried to compare with this one. This system is comparable with Pioneer 5.1 and I feel Polk and Klipsch floor speakers are for audiophiles who can tweak settings on receivers to get better sound.
A comparable ht setup will cost at least 700 without wireless speakers . Overall good value for money and easy setup.
on January 27, 2014
I've no expertise with such a system, so this is an 'all-thumbs' assessment. The physical assembly of the system is easy. The owner's manual has sketches of the components with their names and terminals, and an easy-start sheet and color coded wiring makes things easy.
My system has a Sony Bravia TV, an Apple TV (an alternative for the Roku streaming player), an AT&T U-verse provided Cisco cable box and wireless router, and an Apple iPhone 5S. All work fine with the BDV-N7100W. The most likely misstep in set-up is that the HDMI cable from the TV to the player must be connected to the correct terminals on each unit. The player identifies the HDMI input that allows ARC (Audio Return Channel) information, but the TV doesn't identify which of its four HDMI inputs is ARC compatible.
Once the physical install is complete, various settings have to be selected. There are a lot of them, and they are displayed on a many-branched decision tree on the TV. There is an automatic process for adjusting the speakers and some of the settings, but some hands on is needed. Before I was satisfied that I had things the way they should be, I'd read the owner's manual from cover to cover a dozen times.
I found the system very pleasurable for small ensembles like chamber music. The sound filled the room and made you feel that you were there. For symphonies, that experience requires more volume, and unless you like it pretty loud the 'being there' feeling won't happen. I found I wanted to adjust the speaker levels to suit myself, rather than using the automatic calibration. Individual speaker levels can be adjusted by ± 6dB in 0.5dB steps, which was enough for me.
The Apple TV works fine with the system, and I can mirror anything on the iPhone to the TV screen using the AirPlay feature. The Bluetooth connection also works with the iPhone, but doesn't provide video.
The everyday use of the system with the remote is straightforward using the displayed decision tree, but it is tedious. When the system turns on, this tree may show on the TV and can be used directly. In the Home selection, the function key can be pressed twice to produce a single column menu that toggles between 8 choices: BD/DVD, USB, FM, HDMI1, HDMI2, TV, Bluetooth Audio, and Audio. If one of these choices is activated already, one press of the function key presents this list, allowing one to toggle to another function. The HDMI1 and HDMI2 selections connect to the cable box or the Apple TV if connection is made using HDMI cables. The sound system and the built-in FM radio also can be accessed directly from the player without using the TV if one stands directly in front of the player (so you can read the small LED display on the player itself) and uses repeated pressing of the remote Function Key to select FM or Music.
Sony also provides an app for iPhone, iPad, and Android called SideView that allows the phone to emulate some features of the Sony remote (for example, home, function, muting, on/off, and volume), also including the remote's access to Netflix, YouTube, Amazon Instant Video, Hulu Plus, and the Sony Entertainment Network, among many others. In addition, this app provides a TV guide based upon your cable provider's menu system. Unfortunately, this app doesn't show what function you are at as you repeatedly tap the function key, so you have to look at the TV display or the LED display on the player to see what you are doing.
There are many, many settings possible, and probably you will go through them only in your early days with the system. Once set, you'll leave them alone unless some particular program stirs you to look for better choices. However, my experience the first time round was pretty exhausting. I read the 86-page owner's manual cover to cover a dozen times and tried this or that combination of settings for several hours. Along the way somehow the System Setting allowing ARC was turned off, and nothing worked. It was accident to find that this had happened, an accident after an hour's head scratching. The on-screen diagnostics and the owner manual troubleshooting guide were simply misdirection. The owner's manual is not written for a first-time encounter with the system.
I felt wilted after my encounter with the menu system. I found trying things out required a lot of running around in the menu system, and the response of the unit to changes was slow, making you wonder if you pressed the button hard enough or not. Hitting the button twice can lead to surprising results as the menu from the first push that you thought was not firm enough changes the menu for your second push, and you are unaware that happened.
Probably I'd give 5 stars for the system after I recover from battling through the menu system and have accommodated to the cumbersome operation of the remote.
on August 1, 2014
I wish I had the energy to document all I've gone through to get my unit repaired, but after over 40 minutes on hold with customer service, I just can't do it.
Short as I can make it...
Unit would freeze when playing videos on Netflix. All other apps worked perfectly.
Drive door wouldn't open.
After 7 emails back and forth with support; was directed to call and arrange for repair.
Sent on 7/11/14 and they received on 7/14/14.
7/23/14 got a call saying they needed $119.95 to fix it. (Unit was still under warranty-bought in August 2013 so I just made it.)
I hadn't sent a receipt with the unit and they needed that to fix without charge. (not sure what good warranty registration does)
2 days later, they said they hadn't received the receipt and gave me 2 more addresses to email it to and in one they wanted my case number in the subject line and my order number in the subject line of the other.
2 more days and the unit is being repaired.
Got the unit yesterday (7/31/14) and got it set up.
Checked Netflix and it worked fine.
Time to check the drive door.
Opens and closes right away, sometimes stays open normally.
Tried a Blu-ray disc. Wouldn't read it. Was able to remove the disc.
Tried to play a video via Hulu, Amazon, Netflix.
I will do NOTHING now. Displays the message:
A tray is being operated or a disc is being read. Cannot perform this operation.
Emailed customer support and eventually got an answer back suggesting I call.
Just got off extensive hold with no help.
Sound system still works so here is my solution:
Plugged into the crippled Sony I have a Sony Network Media Player (which works perfectly) and an LG Blu-ray player.
I loved the BDV-N7100W for almost a year.
For anyone wishing to purchase this or anything from Sony, I would suggest you consider it as disposable.
If it breaks, buy something new.
(PS phone connections with service are always virtually inaudible).
and this is the abbreviated version!!
on September 24, 2014
First of all, let me say the speakers are fantastic. Love the "wireless" rear speakers and all of the options on the blu ray player. Problems started right away, though. The HDMI connection on the rear was too loose. I went through 3 HDMI cords thinking that was the issue, but it's the connection on the back of the device. Finally resorted to taping it securely into the back of the device. Otherwise, the screen image would randomly cut out. Then, one day, the device stopped being able to read DVDs and Blu-Rays. I went through all of the trouble-shooting, but it was a hardware issue. It was still under warranty, so I wanted to get it repaired or exchanged. Here's where the real trouble started... Sony customer service is horrible! I had to send the ENTIRE unit back, meaning the speakers, the subwoofer, the blu ray player at a cost to me of $140 in shipping, when all that needed repairing or replacing was the blu ray. The customer service person told me they could not just switch out the blu ray because it's a package and would not work if they just replaced blu ray, which I disagree with. There is a separate wireless adapter that "talks" to the rear speakers, so just replacing the blu ray would be more economical not only for me, but for Sony. Sony also gives no updates about this process. They do not email you. They do not call you. You cannot check the status online (for replacements at least). You have to call to get updates, and each time is like calling from scratch and explaining the issue. I'm still out my entire unit right now and have no idea when/if they will ship a new one. While it's a great product overall, I cannot recommend it due to Sony's poor customer service. It has turned me off so much, I will likely never buy another Sony product again.
Update: I have filed a formal complaint with the Better Business Bureau as Sony has basically lost my property, and I am out $837.50 for the value of the unit plus shipping to Sony. Sony said it was an error that the original customer service person told me my unit should be replaced and instead it should have been an order for it to be fixed. Okay, fine, but that's they're fault. And they did nothing to fix it or address it. They still cannot locate my unit (as far as I can tell, it was last spotted in the exchange dept., but it is apparently a monumental task to get it moved to the repair dept.). When I call, they continue to promise the issue has been "escalated," and remind me I am calling the wrong #, I really need the repair department, but I can't have that information until the repair dept. comes to pick up my unit, but the repair dept. doesn't know it's in the exchange dept.?! It got to the point I was begging the lady on the phone to go back in the warehouse and find it and move it herself! I almost got her to do it too! Never once has Sony contacted me. Each time I call them, I am promised to get a call from customer service in 2-5 days, which never occurs. Mind you, this is not a call with information. No, this would just be a call so that I can tell someone with perhaps more "power" what is going on. Why it would take 2-5 days to even address the issue is beyond me and unacceptable. I finally got one person to promise me a call back that evening. No one called. That was 5 days ago. The nice P.R. note from "Ely" below is just that. No one ever has emailed me back. Sony has now had my unit for 21 days with no plan to replace it and no work order # for repairs. Each time I call the Laredo Tx. Service Center that has my unit held hostage, I get the run-around; and I swear they have their phone connections go haywire on purpose (as someone else pointed out, you basically hear every other word they say as their voice cuts out over static). Please think twice before buying a Sony product.
I am SO not a sound system expert, just a customer who appreciates things that are easy to install and use, and that WORK. (Nothing irritates me more than fiddling with something that just won't do what I need it to do!)
This Sony 3D Blu-ray Disc Home Theater System hits the mark on all points. It was super easy to install and has been working flawlessly. The sound is wonderful and full. Note: Wireless rear speakers means just that. The REAR speakers are wireless, the front ones are not.
The remote to this system is outstanding, a big improvement over our older Sony Blu-ray's. I know it sounds silly to rave about a remote, but this one just does everything, right at your fingertips, and it's lightweight! That may not seem like much, but for those of us who suffer with hands that don't always do what we need them to do, this is HUGE!
The system works perfectly with our local rural internet provider. HuluPlus, Amazon, and Netflix all stream beautifully. There are a ton of other channels available, most with very narrow interests.
Overall, I am very, very happy with this system.
on May 12, 2014
Sounds great tio me. Rich bass and mellow mids. People this is noty a BOSE System so please give respects where respects are due. I own various Bose items. OK
Set up was simple and easy. I like that it has so many direct links to apps like NETFLIX, YouTube, MLB and a whole host of other stuff and once your internet connection is reliable and or sufficient speed, then every thing streams seamlessly. I pair my Android Phone to the Sony System and so I can search Netflix, YouTube etc on the Android phone and wirelessly transfer the movie or whatever from the phone to the Surround system. NFC and Bluetooth works great as well
Make sure you download the Sony Side View App on your Android Phone so you can use your phone as a remote control to literally control the entire system. Overall it sounds clean and great and I like the cool features ;listed above that it carries.