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185 of 192 people found the following review helpful:
4.0 out of 5 stars
A fair entry-level 1080p TV (UPDATED - Again), April 18, 2009
This review is from: Sony Bravia S-Series KDL-32S5100 32-Inch 1080p LCD HDTV, Black (Electronics)
I AM UNABLE TO EDIT MY STAR RATING OR I WOULD DOWNGRADE IT TO TWO, MAYBE THREE STARS!!!
I bought this for my bedroom last week and am pretty happy with it. I have a 40" XBR2 in the family room and this model's picture is surprisingly comparable. I bought it through Amazon for MUCH less than BB or Sears. I do have a couple issues that prevent me from giving it five stars: first, it takes quite a long time for the picture to appear when you turn it on and switching inputs takes even longer than my XBR2. The other peave I have is setting the sleep timer; on most TV's there's a dedicated 'Sleep' button on the remote. On the S5100 you have to hit the 'Tools' button on the remote, select 'Clock/Timers', select your sleep time, then press the 'Menu' button to clear the on-screen menu. Wow! All-in-all, neither of those are that big of a deal, but the next issue is the one that's provoking me to call Sony Customer Service. There is a significant amount of noise in the TV's audio output -- especially at low volume. It sounds like the signal is over-modulated, but at higher volume levels it's not as noticable. I haven't tried a set of external speakers to see if the noise is still there, but I have tried component, composite, and HDMI inputs all with the same results. Perhaps I'll update this review with the results of my call to Sony.
UPDATE 5/1: I called Sony about the audio issue; they wanted to send out a technician. I opted to have J&R swap out the TV but the same exact problem exists on the replacement. I guess I'm going to take Sony up on their offer to send someone out. I can't tolerate this problem considering it is our bedroom TV and is often used at low volume levels.
UPDATE 5/19: I just finished packing up the unit to return to J&R, who have been great BTW! The Sony tech acknowledged the problem and said that Sony tech support would probably tell him to replace the digital audio board, but unless the board has been redesigned he didn't think it would resolve the problem. Sony Customer Service refused to help in any way; I asked for a refurbished XBR6 (last year's only 32" 1080p model) to replace this unit, and they said no. I asked for a discount on a new XBR9, and they said no. As the owner of several Sony products, including a 40" XBR2 and a 36" Wega, I am really quite surprised by Sony's unwillingness to help resolve this issue. My brand loyalty has been shaken, and I will think twice before I buy another Sony product. BTW, I'm looking at the Panasonic and Samsung 1080 32" models as a replacement.
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54 of 57 people found the following review helpful:
1.0 out of 5 stars
Unhappy with sound, August 2, 2009
This review is from: Sony Bravia S-Series KDL-32S5100 32-Inch 1080p LCD HDTV, Black (Electronics)
I had the exact same problem as Vinnie A. I had the KDL-32S5100 in my bedroom and the sound at low levels on this TV is horrible. Multiple inputs HDMI, DVD player and Fios all sounded great on other TVs but this set made low level sound full of static. I replaced my TV with Sony support and the same exact problem! I now have 2 TVs to return that has become a major pain because sony doesn't want return TVs they want to exchange for refurbished TVs. I have spent 8-10 hours on this problem and now I am very frustrated with the set and customer service. Bottom line is if you don't use the speakers on this set then it is great 4 stars for picture (would be 5 but the DVD player only looks good if the total size of the picture is made to fit a 4:3 aspect ratio otherwise the TV stretches or zooms the image and distorts the picture). HDMI picture is great off a PS3 blue ray. Remember the sound is the problem for this set: You have been warned by 2 reviews that say this is a problem at low levels. FYI I am trying to return the sets and look into other brands because Sony has lost their touch, which is sad because my house looks like a sony store.
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24 of 25 people found the following review helpful:
3.0 out of 5 stars
No Dolby Digital 5.1 audio ouput, July 6, 2009
This review is from: Sony Bravia S-Series KDL-32S5100 32-Inch 1080p LCD HDTV, Black (Electronics)
Picture wise, this TV has been good/great. I've had it now for a week and the picture is superbly better than the two year old Samsung 32" LCD it replaced. I did update the firmware but I still notice the contrast shift at times. However, the one glaring issue with this TV (and all Sony KDL-xxS5100 sets as I've found) is the lack of Dolby Digital 5.1 audio output.
Yes, the TV has an Optical Digital output that the manual states will output PCM audio. However, it does not list that it is limited to only 2 channel linear PCM audio (which I later found listed under the HDMI input specs on the unit). A call to Sony confirmed the flaw, and that it is intentionally done (though I am waiting to hear from a Sony engineer as to why this is). Frankly, I never considered that an ATSC/QAM tuner would not output 5.1 digital audio since it is part of the signal. And isn't HDTV all about high definition video and audio?
This probably isn't a problem for most people unless they don't have a digital cable box and have surround sound, but either way, I'm not sure this can be legal. And like I didn't have enough criteria when I was buying a TV before, but now I have to ask whether it outputs Dolby Digital 5.1??
I'll update if/when I hear back from Sony. In the mean time, I am returning the TV and getting the Panasonic 37" 1080p (which outputs 5.1 and fits in my entertainment cabinet).
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