Customer Reviews

Sony DDU1622/C1 Internal 16x DVD-ROM/48x CD-ROM Drive (EIDE)

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I have had a horrible experience with this drive and Sony's technical support. From the start the drive had trouble reading a disc even if it was slightly scratched or smudged. I blamed myself initially for trying out bad discs. But on comparing (simulataneously) the performance against 3 other dvd drives, I found that this was not a problem with the discs but the drive itself. Not only would it refuse to play thse discs, it would lock up my OS (Win XP) and my DVD software player. After struggling with the drive for 2 months, I called Sony technical support for help and was asked to do an RMA. Since I need to pay for any RMA, I posted the package and got back a drive in a weeks time. Upon trying out this new drive, I was shocked. Upon pressing _any_ button on the device, I was treated to huge whining and grinding noises and the tray would not eject. I tried every single thing possible, including using the physical tray unlock mechanism. I ended up feeling really frustrated that I was treated so shoddily. I can't believe that someone will give an EVEN WORSE product back in an RMA. It felt like a slap on the face.

Sony tech support did their best to make things worse. I called them back and after 15 minutes on the line trying to explain things to a "level 1" technician, I got hung up on. Even though I had managed to narrate my woes and they had all my contact info, they didn't call me back for 1 week. I sent a couple of emails and got poor responses. Then I called again and after 15 mins on the line again, I got through a level 1 and a level 2 technician, only to be told that I would have to ship the drive back again with my own money. Now this shocked me. Having screwed up the "fixed" drive and RMA, it is Sony's responsibility to make amends for their shoddy treatment. Asking me to spend 5-10$ on shipping TWICE was just utter callousness. The service technician was not particularly polite and kept insisting on "cannot violate sony policy". If thats their policy, then I pity a great company like Sony for having gone down in quality and values.

p.s,

Their website does not even give you a number to call. You need to send an email first to get a number.

Unless you plan on only watching brand new dvd's with this you should buy something else.Seriously, If a dvd has a slight scratch/scuff this piece of crap will freeze up and not play it.I can take almost any dvd that this will not play and it will play fine on my x-box.

I've had this DVD drive for about a month now and used it on several occasions without a hitch. It's quiet, and it works fine. I recommend it.