Most helpful critical review
6 of 7 people found the following review helpful
Plagued with touchscreen and touchpad problems, poor support
on January 4, 2013
Certainly the main attraction of this model is getting the touchscreen, a critical feature for taking advantage of Windows 8, and making this computer's price attractive. The touchscreen worked fine out of the box, and for about 20 hours of use after that, but then starting working irregularly, and often not at all. I can't use most of the touch features of Windows 8 now. Even worse, the touchpad also stopped working, apparently for different reasons. I've spent hours on the phone with Sony Vaio support, and while they were eventually able to solve the touchpad problem (for now, at least, though occasionally it still freezes), they are clueless about the touchscreen, and have wasted a lot of my time having me restoring and reloading software and drivers, all to no avail. They've finally told me I should send the machine to them. My last experience with a Vaio suggests that what will happen is that they will wipe out the disk, reload the original software, and send the machine back to me, so it can fail again. I think this is the machine that will finally drag me into the Mac world.
Windows 8 with a (working) touchscreen on an ultrabook is a pretty good combination, by the way. My main complaint would be that the new tablet-like apps designed to take advantage of the touchscreen seem more geared to a phone or small tablet--they tend to be somewhat stripped down in terms of functionality, presumably to be able to limit the screen to a few easy-to-press buttons, which is useful on a small screen but an unnecessary trade-off on a 13-inch notebook.