Top critical review
38 of 42 people found this helpful
Bought two: one worked, other failed, Sony refused to repair it
on February 15, 2014
First off: it's cheap, unlocked, and runs something newer than Android 2.3. (4.1 to be exact) However, it's slow, text doesn't look sharp at all, and you don't want to use it for much. The camera is nearly worthless. It's OK if you have some patience and need something basic and unlocked, but I suggest spending the extra for a Moto G instead. I've occasionally had to pull the battery upon it freezing or going berserk, though that's not very often. (Note: on at least one of them, I need a flathead screwdriver to pull the battery if I want to avoid ruining my finger nails. This isn't the case with other phones I've dealt with.)
Now for the problem. My family bought two of these, one a few weeks after the other. One of them has been working fine, used for checking email, making calls, and texting. The other developed a bad spot on the touchscreen ~6 months in - like a big long spot near the right side of the onscreen keyboard. You can't type certain letters because of it, and it happens that you need to swipe through that spot to accept a call. (If I do it just right, it'll skip through that part and unlock.) So, I contacted Sony about the warranty. First, they told me to run their software to fix it and wipe the software. (Yeah, like that'll work.) That didn't fix it, no surprises there. (Plus, the software doesn't run on OS X 10.9 and consistently threw an error on Windows 8.1 after I'd installed it and gotten through half the process - I had to use Win7.) So, I had to call them back, get an RMA, and pay to ship it to them. They sent it back a few weeks later claiming that the microUSB port had damage that was customer abuse, and that they hadn't tried to fix anything. (There was a small bit of missing plastic in it, and I don't know how it happened - it belongs to another family member - but all the pins were there and it still worked fine.) The USB port has absolutely nothing doing with the screen issue. The screen wasn't cracked or anything, no visible damage/abuse whatsoever.
Congrats Sony, you just lost a customer and earned a negative review. Now to buy a replacement touchscreen and attempt to replace this myself, or go buy a NON-Sony phone to replace it.