Customer Reviews

Sony VAIO VGN-FW448J/B 16.4-Inch Laptop - Black

5 star:		(3)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

great customer service. i used this laptop for 2 years. originally got this as a going away present to college. i used it all the time, lugging it to classes and taking notes on it. when i dropped it, there was a big ding in it. i called up the guys at fry's and they shipped my laptop back to sony's. i got a loaner for 90 days--which was a long time, yes. but i got an awesome laptop in the meantime.

all in all, the laptop has a huge screen and is great for watching shows on and writing essays on. it's just a joy and is sturdy enough for me. that's saying a lot, because i used to go through a laptop a year.

The review says that it is a Full HD display. As far as I know this would mean a resolution of 1920x1080.
Instead it has a max resolution of 1600x900. The description from Amazon is confusing and I didn't expect this from them.
Apart from this and the annoying assistants at startup (which you can'd disable), the VAIO is OK.

I bought it last fall, 2009 and it works flawlessly since then. Very stable, stylish (Mac style) and fast. Battery good for about 3 hrs (while streaming heavy HD video), will last longer for general use.

I purchased an FW laptop in November 2008 and the keyboard failed in August 2009. Service was responsive and replaced it. In January 2010., keyboard failed again and Sony will not cover since the computer is "out of warranty". I have another brand that is still working after 8 years. One year life is outrageous!

The only thing I would change about this computer would be to upgrade it from Vista to Windows 7. Which I did!

I bought a Sony VAIO VGN-FW280J/H 16.4-Inch Laptop (2.26 GHz Intel Core 2 Duo P8400 Processor, 4 GB RAM, 7200 RPM 320 GB Hard Drive, BD-RW, Vista Premium) Gray, in May 2009 for the good price of USD 999.99. I didn't open the box for about one month, because I have 2 other Laptops an Apple and a HP.
Then I used this Sony for about 2 months as a desktop, but not that much, so I didn't move or bring this Sony on th go. Then for somehow it builds moisture inside the LCD, I believe due to the hot weather, I contacted Sony Support, they asked me to send the unit to Sony Repair in San Diego which I did and they received the unit on 10.05.2009. Yesterday on 10.20.2009 at 8 pm I got an email saying that the repair estimate is USD 699.99 plus tax, whaaaaaat?...I called right away asked them to send it back, this is crazy...
I just can not believe that this is a SONY, one of the biggest company in electronics/multimedia/movie industry.
I will never ever buy a sony anymore...
Below is the email that I got from Sony Repair:

Dear Valued Sony Customer

We have completed the repair estimate for your unit based on the
information you provided us. The estimated charge for your repair is
$699.99 plus applicable sales tax. Please contact us at your earliest
convenience by phone or email to approve or refuse this estimate. Our
contact information is listed below. To help us expedite your repair
please have your credit card number ready when you call. For your
security we do not suggest including your credit card number in an email
response.

Thank you for choosing Sony and feel free to contact us if you have any
questions regarding your service request.

Customer Information
Notification: 000300006324
Model : VGNFW280J/H
Serial : 28281639-3001748


Sony Service Contact Information
Location: SAN DIEGO, CA
Phone number: (866) 942-9667 9:00AM - 4:00PM PST