6 of 6 people found the following review helpful:
5.0 out of 5 stars
Great Customer Service!!!, July 31, 2005
This review is from: Sony VAIO VGN-A250 15.4" Laptop (Intel Pentium M Processor 725 (Centrino), 512 MB RAM, 80 GB Hard Drive, DVD+/-RW Double Layer Drive) (Personal Computers)
First of all I would like to say I love this computer.
In order to aviod a restocking fee for a different computer I had returned I bought this one. I had read that sony has very good customer service and that ment a lot to me because I live 3 hours away from Best Buy(where I got the computer) and to drive there just to have it serviced and drive back to get was out of the question.
So when my DVD Combo Drive was acting up I called the Sony 1-800 number and they went though everything with me. They explained what I needed to do and they were very patient(Seeing as I know very little about computers and less about how to fix them!). When we had done all we could do over the phone, they said they would send me a box to put my computer in, so I could ship it off the repair center. The box came the next day with prepaid overnight delivery to the repair center. When it got there I went to a website they gave me where you can check the status of your computer.
When it came back it took less then a week to fix my repair.
It made me feel as if I was a truely valued customer.
Thank You Sony
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10 of 14 people found the following review helpful:
5.0 out of 5 stars
One Of The Best I've Ever Seen, February 3, 2005
This review is from: Sony VAIO VGN-A250 15.4" Laptop (Intel Pentium M Processor 725 (Centrino), 512 MB RAM, 80 GB Hard Drive, DVD+/-RW Double Layer Drive) (Personal Computers)
This is it. It is the ultimate for those very busy businessmen who never seem to have enough space to store stuff and/or constantly find that stuff is too slow. It's even good for presentations as it connects easily to projectors. Hence it is the best in its class. If there is anything better it's the
Sony VAIO VGN-A290 17" Notebook PC
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