Customer Reviews

Sony VAIO VGN-FS740/W 15.4" Laptop (Intel Pentium M Processor 740, 512 MB RAM, 80 GB Hard Drive,DVD+R Dbl Layer/DVD+/-RW Drive)

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I brought the product from best buy in chicago, after a month the laptop suddenly died on me, took it back to best buy, it took more than 3 weeks for the pc to come back, with all the data erased , apparently there was a problem in the mother board ( it seems this is quite a frequent problem with vaios the connection between the power supply & the mother board !).
This my second vaio, I returned the first one which also developed a hardware problem,I thought that was bad luck but after problems in my second laptop it is sony not luck . I will never buy a sony again, the customer service stinks, they sell products at a higher price but have no customer service to speak of, any repair will take more than two weeks & u will waste atleast 2 hours on the phone just getting to the right person.

VGN FS SONY VAIO PRODUCTS HAVE DEFECTIVE AND POORLY DESIGNED LCD . MOSTLY MADE IN CHINA WITH LOW QUALITY COMPONENTS.
I AM STRUGGLING WITH A SONY VAIO VGN-FS NOTEBOOK WHICH WORKED BARELY FOR 20 DAYS WHICH WAS PURCHASED FROM BEST BUY MISSISSAUGA. MOREOVER SONY CUSTOMER SUPPORT AND SERVICE IS NEXT TO ZERO. WHAT YOU HEAR IS RECORDED MESSAGES, LONG WAITINGS ON PHONE AND IRRELEVANT QUESTIONS AND UNWANTED TECHNICAL INPUTS.
ISSUE IS UNRESOLVED EVEN AFTER TRYING ALL MEANS OF GETTING IN TOUCH WITH THEIR ONLY AVAIALBE TOLL FREE NUMBER WITH A SINGLE CSR AVAILABLE WHO KNOWS NOTHING EXCEPT HE/SHE WOULD APOLOGISE FOR 100 TIMES IN 10 MINUTES. Being bounced from one drone to the next, hearing about policies and procedures, but never about them trying to do the right thing and take responsibility for their products or promises, Sony really sucks.

I've had the fs740 a while and haven't had any of the problems that the others are describing. The trend seems to be that bestbuy is selling defective machines. Perhaps they get theirs made especially for them and cut corners? That said, I have heard alot of complaints about the customer service practices of Sony even though I havent had to deal with them (yet).

Pros: The machine looks great, the screen is bright and crisp, the perfomance is fairly good, ample USB slots, the integrated GMA900 vid card works well for most games, keyboard is nice and stiff, its amazingly thin, DLDVD+-RW/CD+-RW is handy, it runs silent and never gets more than a bit warm.

Cons: Headphone/Audio out jack is in an inconvienient spot (front), the white colour gets dirty, no video out without the purchase of a docking station, slightly on the heavy side.

This is my 1st laptop and I couldn't be happier with it! I purchased it in May 2006 from Best Buy in Gainesville, FL when my desktop computer completely died one morning and it worked fine. After a few weeks, it started going extremely slow. Not wanting to pay for Geek Squad, I reformatted the HD myself and I have not had a problem since. I should have formatted it as soon as I brought it home to remove the "gunk" manufacturers put on computers, but didn't for some reason. About 6 months after having my Vaio, the DVD part of the CD/DVD drive conked out. I tried to fix it myself, but to no avail. When I called Sony and explained the problem, they set up an appointment for a tech to come to my home and fix the drive for me. Within 2 days of my phone call, I was up and running again.

I have always been a Sony fan - also owning Sony digital cameras, cell phones and a TV - and after their extremely fast response to my tech support problem, I am a customer for life. If and when this Vaio dies for good, I will certainly be purchasing another one.