Customer Reviews

South Shore Furniture Step One Collection Queen Platform Bed, Chocolate

5 star:		(14)
4 star:		(17)
3 star:		(5)
2 star:		(8)
1 star:		(8)

 

 

I order my Platform bed in chocolate but when I received it it was in black and one piece of the wood was in chocolate, also the screw holes did not fit with the other holes, all and all I will never buy from this company again, I'm very disappointed!!!!

Upon unpacking the box and beginning assembly I noticed that one of the pieces was manufactured incorrectly and the bed would not assemble correctly. I called the company and they said they would send me a replacement piece. It should arrive in 5-7 days. That was the week before Easter and I have yet to receive it and it is now the second week of May. I am in process of recalling the company.

this bed frame is extremely heavy. therefore, UPS broke the bed frame during shipment. plus the UPS guy was pushing it around and dropping it when he brought it to my building. as a result, one of the side pieces snapped in half during shipment. unless you have a strong person willing to help you unpack this bed and also you can avoid stairs, I recommend you to NOT get this bed. it was a real hassle to return it. it was a big pain to order, have it delivered, and then open the package only to realize it was broken.

This must be made out of some cheap fiberboard because it was broken when I received it. Not just broken, but SPLIT perpendicular to the length of the box. The split was THREE BOARDS DEEP!! This wasn't just some sort of chipping or scuffing. It looked like some super-awesome Karate Master had chopped it. This may or may not be amazon's fault...it could be UPS; who knows? Haven't decided to get a refund or try this again yet. It doesn't look like it's made of anything sturdy to begin with. I've used this kind of wood to make shelters for farm animals before, never to support the weight of a foam mattress AND 2 adults. Would probably snap if there was some shifting weight on top it. But who knows, maybe the UPS driver didn't want to carry this 150lbs hulking cardboard behemoth up the stairs so he tried to cut some of it off. UPS is the KARATE MASTER!!!!

The bed arrived with many broken pieces. Several of the reviewers mentioned this, but I thought I'd give it a try. The bed is poorly packaged, just cardboard, and the pieces are long and made of particle board, so it's not surprising that many had snapped in half. Also, this box is 140 lbs, so be sure you have help getting it into the house.
It's just what I want in our spare bedroom, but as a long-time Amazon customer, I should have trusted the reviews and my instincts.
Again, I don't think it's the bed per se, it's that it is very heavy and packaged as if it were a book, one cardboard outer box.

I was a little nervous to purchase this online, considering the other reviews said that the bed was delivered with broken board pieces. I assure you that every single piece that the directions state are to be included, you will need-with the exception of some extra screws. The box itself weighs about 130lbs so if you are unable to lift that, you'll need assistance. The directions state that it requires 2 people to assemble this, well I am a 30 year old woman, and I had no issues assembling it myself. It might have taken less time with another person, but once I had the pieces in the room I was set! Just a little side note: it would be wise to assemble this IN the room you wish to set it up in. And finally, I have a memory foam mattress and I find that this platform bed brings out the best in my mattress, I have slept great!!! Hope my review helps!

I've been looking at this bed for a few years now. I could never decide if I wanted to risk if it was too cheaply made or not. With the price coming down as much as it has here on Amazon and with Prime, I figured I'd go ahead and get it.

It arrived quickly and in perfect condition. It's 140lbs. or so in a long box, so two people is pretty much necessity. The instructions were simple and thorough. Pay close attention though and look at the pictures. There are only a few steps to putting it together. It's just time consuming screwing in so many screws. I've read a few reviews where people have stated that the holes were not aligned properly for the screws, but I did NOT have that problem. They all fit perfectly and fit together nicely.

The bed is very sturdy and is made of a good, strong material. I'm 5'11" 235lbs. and it is as sturdy as I would have hoped. I also have a 3 year old mattress that I was thinking of replacing, but now that it's directly on the bed without the box spring, I have decided to keep it. The firmness and lack of any noise has been great.

The only flaw in this whole product was the two ends of the rail on the foot of the bed were a different color. Both pieces are about 3"x1" in size, but the pen they give you for scratches colored it perfectly. I doubt this is an issue with all beds, but it was in mine. I'd also hate to move any time soon because taking this apart will be as time consuming as putting it together. Which was about an hour with two people. Doesn't seem as if it's possible to move it as one piece.

Do not hesitate to buy this bed if you're looking for a platform bed and want a bargain.

the bed is good for the price and could assemble it alone, though it says that you need help to do so.
Only bad thing about the bed it putting on the edge rails - you cannot screw it from the bottom and the rails have sharp edges which is really bad...anyone will bruise their leg going around the bed...with kids, it is dangerous.

Hello,
It seems this item was heavy when it came and it was funny because i put it in the garage and had to take pieces of it up to bedroom before i could put together. It was fun
putting together and easy except that it seems I alway get short screws and have to find longer ones that i have. but all in all it is easy to put up and I got a cordless screw driver out of this to. and it is a nice look. satisfied for now and it realy matched ever piece of furniture in room

The price of the bed can't be beat, I've wanted a basic platform bed for years now, finally found this. The assembly isn't too hard, but it's definitely not easy. One of the main boards arrived with a large crack on the bottom, I just left it because it didn't necessarily impact the function of the bed, but it's irritating to see. I also didn't realize that the top was a foamy particle press board, or whatever they call it. I wanted a full mattress on this to have wide sides on the bed, but the top showed. I don't understand why they couldn't paint that part as well, but I went ahead and painted it with stain + polyurethane and it came out looking really nice. I'd buy it again, but the broken piece kind of irritated me, as the thing weighs a ton, so it's not like I could just ship it back.