Customer Reviews

Southwestern Bell GH4010MS 2.4 GHz DSS Expandable Cordless Speakerphone with Dual Handsets and Caller ID (Stainless Steel)

5 star:		(2)
4 star:		(6)
3 star:		(4)
2 star:		(8)
1 star:		(29)

 

 

I purchased the phone based upon the reviews I had read here at Amazon but had a negative experience myself. There is often a false call waiting signal whereby the people on the other end of the line hear a clicking and I miss a few words of the conversation. This happens as often as once a minute. I called customer service and the phone just rang and I finally hung up. I tried a few days later, got thru, and they told me to try reprogramming the phone and to check the line itself. I tried both and the phone company repairman said he had encountered similar problems as well as echoing with this phone with other customers. I tried calling customer service again on the main number given and no answer but last time I had gotten another number to call and tried that..and got thru. I had to send the phone back to them at my expense (even though I've only had it for a month...Office Max only allows returns for two weeks unless you buy an extended warranty policy, which I did not do) and it can take as long as six weeks. They said they did not recognize the problem. I am afraid I will get it back and the same thing will happen again. I am not happy.

I had purchased this phone system like others because the price was such a good value so I thought. It was not long before the caller ID display started fading then completely went out on both handsets. Then theirs that problem with the talk buttons on both handsets sometimes they work sometimes they don't. This phone system is a waste of your money. Please Don't buy it.

On both handsets. Now my caller ID is useless. Looks like I'm not the only one with this problem.

These phones were great for us, sound ok, but now after about 2 years, two of the three screens are out. I have not tried to put in a new battery because the phone still works, and they cost about 29.00 bucks. I am disappointed in the quality as well as so much of the electronics out there these days. The old phones still work great, but too bad they are not cordless.

I have had this phone for about a year now. I haven't had any real problems with the phone, but there is a lot of room for improvement on this phone. The base unit is a dummy - the number key pad is very primitive, the buttons are very unfriendly and there is no scroll keys for the caller id display. Also, on the base, the outgoing voice is not of good quality. As for the handsets, they are light, but there is something wrong with their design. It just doesn't fit well when you hold it against your ear. At the comfortable position, the ear piece doesn't allign with your ear. I haven't had any problems with the range.

Anyway, with all those new phones in the market now, you shouldn't be considering it unless you get it a very very good deal.

Update after about 2 years of owning: This phone is definitely not made to last. It continues to function well, but the displays on one handset completely vanished about 6 months ago and the other handset's display is spotty and broken now. I see lines of dots vanishing gradually.

I don't know what the beep out problem is - hasn't happened to me. We are in a tri-level townhome and have three handsets (the 3rd handset was easily purchased from a Fry's electronics store as was the original set). The intercom feature is extremely useful and the quality of the reception with the handsets is excellent. I can walk out to the mailboxes (about 50 yards from our townhome) and it works fine.

I have not had any problems with customer service. After owning this setup for over a year, I have had problems with the display on 2 of the handsets (the 2 that came together with the base). One has been replaced, free of charge, costing only the postage to send it in. I will be sending the other handset tomorrow (again, free replacement). I got right in to customer service on the first try and talked with a very pleasant guy who gave me the return info. I'm guessing, but based on the other display problems mentioned, they got a bad batch of display modules and are replacing units (even beyond the 1 year warranty period) because of that. I would not hesitate to buy another product from Southwestern Bell in the future.

This phone has a number of terrific features. The speaker quality is excellent and the handsets are small, light, easily programmed, and easy to use. Memory numbers are shared and only have to be entered once. Also, the extensions can be named, which is nice. The three drawbacks: 1) the phones only have a 10-number memory, 2) the base does not have a memory dial option (even though it has an lcd window), and 3) the ring choices are unusual and non-traditional. All in all, though, an excellent set-up.

We have had this phone for about a year. After about 3 - 6 months, the display on one of the handsets started to fade. Now it's totally gone. The display on the other handset is now 3/4 gone. We have also experienced the sporadic beeping while the phone is in use. We thought that this brand name would be one of the better ones. Boy were we wrong! This was such a waste of money, too bad we've had it so long. Otherwise, we'd try and get our money back.

I have had the same problem everyone else has had with these phones display is fading and line problems. I made the mistake of buying two more additional handsets they do not have problems yet but Im sure it is just a matter of time. My advice is keep looking do not buy this phone!

DON'T BUY IT, DON'T BUY IT, DON'T BUY IT! The display goes out; the sound goes out; the phone goes out. What a mistake. I thought Target only sold quality goods. This phone should be shot and put out of its misery. I usually donate my old phones to goodwill or something like that but this phone isn't worthy of a charity donation. All the things people say about this phone are TRUE. Forewarned is fairwarned.