Customer Reviews

Soyo 19" TFT LCD Monitor with Speakers

5 star:		(1)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

My friend bought this monitor for me (from Fry's Electronics) as a Christmas present. It worked fine until the screen started going black for no reason. I would just switch it off and then back on to fix that problem. But later I heard a "poof" and it went black, and then there was a burnt smell coming from the monitor. It is now dead (after less than 6 months of use). I will see what Soyo can do for me, but it looks like I am out of luck without the receipt. I know I'll have to pay for shipping, and I don't mind paying for some repair/exchange, but I hope they can work something out for me since their product was defective.

**Update 10/26/07**
After several calls/e-mails, it looks like SOYO is going to help me out in my predicament. I ended up talking it over with someone on the phone and he was very helpful. While I can't change the rating on this item, it does seem that SOYO customer service works if you stick with it. I will further update if there are any other developments.

**Update**
I received the new/fixed monitor after about a month. Costs to me were shipping the monitor, $5 standard charge by SOYO, and $35 missing receipt charge (so since it was a gift it was cheaper for me to do this process than to buy a brand new monitor). It works well, again, and I hope it continues to do so.

I bought the Soyo 24 inch monitor based on a $100 reduction in price at Office Max and what appeared to be a review on the internet. Previously I had a Viewsonic 17" LCD monitor which was pretty bad too. The Soyo has a bad stand that is supposed to be adjustable, but I could not do it and had to prop it at an angle with a book. The User's manual is nearly incomprehensible. The speakers have to be the worst sounding ones I've ever heard. I am going to repack and try to return it and buy something better ever if I have to pay more.

This is a great product for the price! I have had this monitor now for 7 months and no problems. The only reason I have not given it 5 stars was the blue LED power light on the front is rather blinding but this is not a major problem. My solution to this was to cover it with a piece of electrical tape with a small pinhole poked in it. This allows you to still see the power light with no annoying brightness.

This monitor is great. The service I got when I order was fast and great. I would order again.