Understanding and responding to a resident’s physical and emotional needs is the basic foundation of quality care in nursing homes and assisted living facilities. Find out directly from residents what happens when this basic premise is disregarded intentionally or not.
With great emotion, residents define abuse from their perspective. Frail and unable to function independently, their well being is dependent on others. Often unable to get out of bed by themselves, the call bell may be their only way of communicating with nursing staff. To them, a call bell ignored is a call for help ignored. To be neglected, to be left in pain, and to be allowed to remain soiled are all unacceptable to them.
Residents also emphasize that negative, critical and demeaning comments or attitudes are very hurtful and never appropriate. Their only connection with the world each day may be nursing staff, so they explain the importance of courteous, positive and empathetic interactions.
Far more powerful than any text book or lecture, these older individuals, speaking for themselves, make the viewer realize why abuse has been re-defined by long term care residents.
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