Customer Reviews

Speaking Your Mind in 101 Difficult Situations

5 star:		(4)
4 star:		(0)
3 star:		(0)
2 star:		(1)
1 star:		(0)

 

 

While there were some helpful and interesting techniques sprinkled throughout the book, a lot
of the so-called non-confrontational ploys sounded like empty appeasements to folks who wouldn't
be interested or willing to hear another side.
I think Gabor got a little side-tracked and his "assertive" techniques lacked some aggressive boundary setting
principles. A lot of his assertive techniques amounted to little more than insincere and disingenuous
flattery to try and soften up the difficult person. And a real tough customer will see right through
that garbage immediately and chew you up before you get started.
Much better to stress stating personal opinions and boundaries rather than tossing up fluffy, phony
compliments that you both know you even remotely mean in the futile hope the other guy will somehow all of a sudden decide to be someone he's not and consider your feelings or ideas. Pretty naive.
Not bad but not exceptional.

A psychologist friend gave me this book as a tool for the class I am teaching for Personal Assistants. Finding the right words to say and then the courage to say them is a very difficult task for so many people, especially women. This book provides those real-life, non-inflammatory words in a well organized format. I think the book is extremely useful and important for anyone dealing with varied personalities in work and in life.

This book is helpful. I want to be able to hold my own ground in my interactions without stepping on other people. This book gives helpful suggestions on how to do that... Great investment.

Nice Job -- it arrived quickly and is easy to find situations in which you might need specific help.

Everything was first class - the condition of the book, handling my request, shipping, and all. Thanks.