I trusted their photo on the web. I trusted their claim "Our Rye product has a brown thatch for a more natural look. Ideal yard landscape turf." I placed the order and got it delivered. Guess what happened. Please refer to the attached video. They sent me a total generic one. By the way, if you carefully look at my video, I do have a small sample also on the walk way next to my lawn. I expected that. Instead, I ended up getting something which simply does not have any brown thatch. Nada. Nothing. Zilch. Just wasted $149. By the way, they do have a listed phone# 877 381 3883. When you call that number you end up with a medical clinic. What a wash! All I need is 3 ft X 4 1/2 ft patch. It's a royal pain returning this crap {after unpacking and all that}. So, after reading this review, if they genuinely correct their mistake and send me the true type I am looking for, then they automatically go up in my opinion and my rating of them goes to 5. If they ignore {which is what I expect} then I intent to place an order at: http://www.artificialgrassdepot.com/AGD/Home.html. The owner from here visited my home with that sample I show in the video. I plan to get the patch from him. Hope this will help others think twice before plunging into something unknown.