Most helpful critical review
17 of 17 people found the following review helpful
Worst customer service, ever
on March 14, 2014
To be clear, Amazon's customer service was excellent in this matter and I genuinely appreciate that.
I rated it one star because one cannot give it zero . . . However, I purchased this heap of crap from Amazon. It arrived with a broken carburetor and air cleaner. The generator says, on the side in big letters "Do not contact the seller, contact us directly" and there is an 800 number. I did, it took several calls and three weeks later the parts arrived. I installed them and it still didn't work. So I called the same customer service fool -- Kellie -- and she ultimately had me ship it back to their facility. Kellie then went on vacation. Radio silence. Another three weeks pass and it was returned to me this time not in a box, scratched, dented, and packaging tape over much of it. It still didn't work so I called my buddy Kellie back and she told me to go pound sand . . .
Thank you, Amazon, for standing behind what you sell. I recommend that neither Amazon, nor the readers of this review do business with this company -- BUFFALO TOOLS -- ever again.