Top critical review
14 people found this helpful
Tent Does not Fit every hatchback!
on June 24, 2014
This was an annoying experience from the day I received the tent. I have a 2007 Honda Fit Sport.
I spent over an hour setting this tent up and following the directions to the letter to only find out that it didn't fit.
After getting the tent set up, the portion on the back of my car, no amount of tightening was making the gaps on the side of my car close. It was kind of like putting on an extra large skirt on a toddler.
I finely gave up. I packed it back up put it back in the box it came in and applied for a refund and to send it back.
Five days later I hear a response from autotrenz that they will contact the manufactures and ask for a refund. Yup, I'm like huh?! Since it was sold by them why can't they give me the refund since I paid them? First moment of annoyance. So I wait a few more days nothing from them. I finally email them again to find out what is going on. The next day after asking again I get the return address, they also give me a break down of what my refund would be. Turns out I would have to pay their shipping, restocking fee and return shipping which amounted to over 80 dollars. I complaining about it with no response, then finally I get a response stating that the tent manufacturers claim it fits any hatchback. I respond that it doesn't fit mine. After back and forth banter that gets me no where, I just send the tent back.
Long story short, don't expect to send this tent back for a refund, even if it doesn't fit or even if it's flawed in some way. This company is terrible and there customer service is horrible. What a waste of 80 dollars.