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33 of 33 people found the following review helpful
on June 14, 2013
SquareTrade has stiffed me. My complaint to the BBB follows:

On Oc. 24, 2010, I purchased a three-year warranty from Squaretrade for $31.99 covering a new GPS device; TomTom XXL540. The coverage included the Accident provision.

On Apr. 21, 2013, I submitted a claim the issue being that the battery would not hold a charge. They sent an acknowledgment and said a label was attached. One was not. On 4/22 I advised them of that.

Apr. 25; Received and email from SqTr that on 4/24 (that's correct), a shipping kit had been delivered to my address. It had and I sent the GPS on 4/25.

May 9: Received the GPS with NEW screen damage and, otherwise, in the same malfunctioning condition as caused the claim. I advised SqTr.

May 14: Received email from SqTr advising that a shipping kit would be sent for the return of the GPS.

May 20: Received a phone call from the SqTr repair facility asking what was wrong with the GPS. I told them it wouldn't hold a charge. We exchanged questions and answers and they said that they would send a shipping kit as one had not been sent (see May 14). I updated SqTr and they replied on 5/23.

May 25: The following from SqTr.: "In reviewing your account, I found that we received your item originally on 04/24/2013 and it was repaired by 05/01/2013 which fulfills our 5 days service guarantee. However, since you mentioned that the unit was not repaired correctly, we have filed a rework for you and requested the repair shop to resend you the packing for you to return the unit back to them for repair. Please note that if the repair shop determines that the item cannot be repaired we will simply reimburse the price of your item. However, if the item can be fixed, it would be returned to you once the rework is completed."

May 30: I advised SqTr that I had sent the GPS on Saturday, 5/25.

June 3: I emailed a request for a status update on the repair or replacement of the GPS.

June 4: I called SqTr's warranty help line and the only thing they could tell me was that the repair place had the GPS. I emailed SqTr for and update.

June 7: I emailed for a status update. I received a call from the service facility requesting that I send my car charger. I explained that the car charger has nothing to do with the device's battery not being able to hold a charge and, besides, I use a mains charger to replenish the GPS. I sent an email to SqTr requesting the immediate repair and return of my device or the replacement price per contract.

June 8: Received email from SqTr that the repair facility would call needing the car charger. I wrote back that they do not need it (see 6/7).

June 10: Email to SqTr: "Please return my device fully repaired or a check covering the purchase price."

June 11: Email to SqTr: "Kindly either return my device fully repaired or issue a check. No more delays. Okay?"

June 12 (evening): Email to SqTr: "RETURN OR BUY MY GPS."

It is now 2p PDT, June 12, and there have been no replies. Kindly encourage SqTr to fulfill their obligation.
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3 of 3 people found the following review helpful
on September 16, 2014
If I could leave zero stars I would. We purchased a GPS device on 12/24/2012 and also purchased a 2 year protection plan for $9.98. Now the screen is cracked and we are told this is not covered on the plan we purchased! They did offer a prorated refund for the last 3 months of coverage still on the broken device--how generous??? This was the only plan offered through an online purchase and we definitely would not have paid a penny for it if we had been advised upfront of the limitation. The reason they 'have the best rating' is people leave a ratings BEFORE they need to use the service!!! In looking at replacing the device we noted that the option to purchase this USELESS insurance is $10.31 and the advertisement clearly states coverage for drops and spills is included. Just be careful the drop does not crack the screen!!!
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3 of 3 people found the following review helpful
on November 22, 2013
Well I set the plan up when I bought the gps. Then when you get it you have to register the gps. Of course there was a problem so they give you a 1-800 number to call and put you hold for ever. I got tired of waiting I help run a company I do not have time for this. If they can come up with a one step process I might think of buying the plan again. Every time I ever bought a warranty plan it turns out to be not worth it.
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1 of 1 people found the following review helpful
on November 26, 2013
We purchased 2 warranty's and cant register either of them to the products. I have tried numerous times and they wont allow me to proceed past the initial stage. This is very frustrating.
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1 of 1 people found the following review helpful
on February 22, 2014
Bought the plan and never got anything about it and couldn't give me a reason why so they canceled it! "Joe'
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on November 8, 2014
I purchased a Toshiba television less then 3 months ago and I am having problems with the television already. I have been in contact with customer service on several occasions and have received a replacement remote (in an attempt to rectify the matter), but this did not rectify the matter. I now have to take my television to a Toshiba manufacturer to have it repaired. The manufacturer is not able to provide me with an approximate timeframe in which I will be without a television. Toshiba's other suggestion was for me to ship the television to Toshiba and they will have it repaired and mailed back to me. However, they were also not able to provide me with a timeframe in which this process would occur.
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on January 1, 2015
Disappointed that I went through the process of registering a product I bought as a gift, and sending a transfer, only to have to forward the receipt on to the recipient, (required for them to register it).. Next time I will probably just take my chances, I am sure that the watch iteself has a warranty on its own.. Seems like to much work, and money for an additional year of coverage.
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on December 28, 2013
Have not had to use it but good reviews on it and hope it is there if I do need it. Good sounding hope it is that good of a warranty.
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on December 1, 2013
good insurance for my garmin. I have one and wanted another for my car. My first one is in my motor home. I love protection for expensive products.
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on November 29, 2013
Square trade is reasonable and keeps all my purchased item info online so I don't need to worry about receipts! I wish the GPS was half as good as Square Trades warranty!!!
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