Customer Reviews

1,911
4.5 out of 5 stars
SquareTrade 2-Year Camera Accident Protection Plan ($50-$75)
Service plan term: 2 YearsService plan covered value: $ 50-$75Change
Price:$9.81
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15 of 16 people found the following review helpful
Service plan term: 3 YearsService plan covered value: $ 100-$125Verified Purchase
I ordered this warranty for a camera that we purchased for our daughter who is turning 16 on 7/20. I had questions about the warranties and I was responded to very quickly. I received the email the next day after I made this purchase. I also like the fact that they have an excellent rating with the Better Business Bureau and for me this is a huge plus. I pray that I will never have to use this warranty but at least I can have the peace of mind that this company is reputable and will honor what they are selling.
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22 of 25 people found the following review helpful
on October 19, 2011
Service plan term: 2 YearsService plan covered value: $ 25-$50
Last Thursday, our gps broke after only 17 months of use. We contacted Square Trade on Friday and had an extremely professional, efficient person clearly talk us through the steps involved to claim the warranty. Immediately after this, emails started flying as they sent us more instructions and the pre-paid shipping label. We dropped the package off at Staples on Sunday and by 10:00 Monday morning, the full amount was already in our Paypal account. No hassles at all! We couldn't have been more pleased. This greatly simplifies the replacement process. Needless to say, we will be purchasing another Square Trade warranty for the new GPS!!
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15 of 16 people found the following review helpful
on May 21, 2010
Service plan term: 3 YearsService plan covered value: $ 700-$800
Good company to work with but warrenty is limited to value of product. This means that if your product needs more than one repair you may get a payout instead of the repair you were expecting. So understand that it doen't matter how long the the warranty is for it will be limited to the value of the product only.
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17 of 19 people found the following review helpful
on October 16, 2011
Service plan term: 2 YearsService plan covered value: $ 25-$50Verified Purchase
I previously purchased this service on a "just in case scenario". Surprisingly a situation arose where I had a need to use it and I was very satisfied with their service. I called them, sent them my broken camera, and they sent me a brand new camera. It was fast and they made it simple to follow. Thank You.
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16 of 18 people found the following review helpful
on July 7, 2010
Service plan term: 3 YearsService plan covered value: $ 150-$175
I purchased a Panasonic DMC-ZS3 camera in December '09. I purchased the SquareTrade warranty with accident prevention in March '10. In June '10, I dropped my camera on a concrete sidewalk with the lens extended and it only left a small mark on the edge of the lens ring, but the lens would no longer extend when the camera was turned on and the camera would no longer take photos. Panasonic warranty would not cover accidental damage. I sent the camera into Squaretrade with a prepaid UPS shipping label, they verified the damage and claim and sent the reimbursement via Paypal. The whole process from the time I shipped the camera was about a week. Excellent service and coverage. I have already purchased another camera (Panasonic DMC-ZS7) and will definitely be acquiring another Squaretrade warranty.
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16 of 18 people found the following review helpful
on April 29, 2010
Service plan term: 3 YearsService plan covered value: $ 125-$150
Great service from Squaretrade on my 3 year warranty on a Polaroid HD camcorder that stopped charging or powering on after 1 year. They reimbursed me via paypal for the purchase amount as soon as they received the returned camcorder. They also payed for the return shipping to TX.
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12 of 13 people found the following review helpful
on June 18, 2010
Service plan term: 3 YearsService plan covered value: $ 300-$350
Whenever I make a purchase from Ebay or Amazon, I always buy a warranty from Square Trade. I have put in 2 claims so far and each one was handled without any hassle. My claim was proccesed within a couple of days and my payment was put in my bank account. I recommend Square Trade to anyone who buys from eBay or Amazon, and you don't even need to keep the receipt to make a claim as Square Trade keeps the records for you. And it is so much cheaper than buying from the manufacture.
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9 of 9 people found the following review helpful
on June 15, 2012
Service plan term: 2 YearsService plan covered value: $ 100-$125Verified Purchase
I purchased a Sony digital camera for christmas of 2010, along with a 2 year Squaretrade warranty last year not knowing that I would some day need it. This February I went out with my kids for dinner. Since the restaurant was so packed, we got seated right by the water cascades that had a glass to protect people from the water. I never though anything of it and placed my pocketbook right by the glass, and the water from the cascades went in my bag where my camera was and accidently damaged everything in there. My daugther reminded me that we had gotten the extra warranty and I was so relieved. When we contacted them, they responded so quickly with a full credit on my purchase. I have never had a problem with these warranties and will get it again on my new replacement, just in case. Thank You for making it so easy.
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12 of 13 people found the following review helpful
on September 10, 2011
Service plan term: 2 YearsService plan covered value: $ 25-$50
This is my second claim with square trades and both have exceeded my standards on getting resolved.It is the only extended service plan I will buy for any of my electronics new or used, not only because of their pricing but because of the way they take care of you if there is a problem while the product is covered.I strongly recommend them to anyone I talk to.
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8 of 8 people found the following review helpful
on December 27, 2013
Service plan term: 3 YearsService plan covered value: $1250-$1500Verified Purchase
They told me that it was an easy fix. Then, they took two weeks to send me an update: they are not able to fix it and the estimated repair day was 20 days from the day they received it. When I requested them to comply with the promise of giving me back the money for the equipment, they answered several days after (after three reminders) just to tell me that now the estimated repair day is almost 30 days from the day they received it. Terrible service. DON'T BUY IT.

UPDATE JAN-06: I keep receiving messages that now the delay of repairment is one month. When I wrote for 6th time to customer service, NO ANSWER
UPDATE JAN-10: Still, no answer.
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