Customer Reviews


132 Reviews
5 star:
 (76)
4 star:
 (23)
3 star:
 (10)
2 star:
 (4)
1 star:
 (19)
 
 
 
 
 
Average Customer Review
Share your thoughts with other customers
Create your own review
 
 

The most helpful favorable review
The most helpful critical review


1 of 1 people found the following review helpful
5.0 out of 5 stars Had to cancel, but they were nice about it...
When the Roku box that we bought this for turned out to be a lemon, we had to return it- but we were able to return it to Amazon, because it was bad from the get-go. As a result, we had to cancel our Square Trade contract, so we never really got to use it. However, I can tell you that registering your product with them is really, really easy (it's online), and they...
Published 8 months ago by H. K. Rodman

versus
26 of 33 people found the following review helpful
1.0 out of 5 stars Philips DVD player - Squaretrade 2 year warranty
I purchased Squaretrade 2 years warranty online from Amazon while purchasing Philips 9" portable DVD player, the warranty cost was 7 $ . Warranty was to start after 1 year manufacturer's warranty- so my effective warranty was 1 year manufacturer + 2 years extended from squaretrade.

When I received actual warranty found - the Squaretrade warranty started from...
Published on October 14, 2012 by Santosh


‹ Previous | 1 214 | Next ›
Most Helpful First | Newest First

26 of 33 people found the following review helpful
1.0 out of 5 stars Philips DVD player - Squaretrade 2 year warranty, October 14, 2012
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
I purchased Squaretrade 2 years warranty online from Amazon while purchasing Philips 9" portable DVD player, the warranty cost was 7 $ . Warranty was to start after 1 year manufacturer's warranty- so my effective warranty was 1 year manufacturer + 2 years extended from squaretrade.

When I received actual warranty found - the Squaretrade warranty started from Purchase date - so i will be returning this back now.

I recommend people to check these whenever you buy warranty what they say and what you get is same.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


20 of 27 people found the following review helpful
1.0 out of 5 stars Horrible Product!, April 30, 2013
By 
Castles 117 (Columbus, Ohio) - See all my reviews
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
I purchased a protection plan for a Sony portable DVD player. Within two months, the DVD player stopped playing DVDs. I contacted Square Trade to file a claim. After completing a tedious claim form, I was informed that my DVD player was still covered under the manufacturer's warranty. I was instructed to contact Sony directly. After spending 20 minutes of the phone with Sony, I was instructed to send the DVD player back to them for repair. Shipping costs were $15, and I will not be reimbursed for that. Square Trade took my money and offered nothing in return. Many credit cards provide a free warranty on purchases. I'm quite certain that coverage would be equal to or superior to the "protection" I received from Square Trade.

I am absolutely furious. Why did I waste my money paying for an extended warranty from Square Trade when they did nothing to help me? I purchased protection for convenience and peace-of-mind. If I had known that they would just tell me to contact the manufacturer, I would never have purchased a warranty from them. They did not warranty my product. They took my money and then refused to offer me any protection or service.

In summary, I purchased this warranty which was absolutely worthless. Square Trade would not assist me. I paid them money, yet they refused to warranty my product -- even though it stopped working less than two months after purchase. I still had to go directly to Sony for any assistance. Square Trade proved to be a completely useless product, and I will never buy a warranty from them again. I encourage everyone to skip this protection. I suggest that you contact your credit card company before making any big purchase. Find out whether they provide a warranty. If they don't, then use a different credit card. Never, ever use Square Trade for an additional warranty.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


10 of 13 people found the following review helpful
1.0 out of 5 stars sucky company, April 22, 2013
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
I got this plan for an electronic purchase and then about 3 weeks later they cancelled the plan on me and issued a refund.... I never even requested to cancel my plan and called them to ask what the heck was going on. They told me they couldn't help me because I cancelled the plan, which I didn't......Oh well, their loss of business and $$$$$
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 1 people found the following review helpful
4.0 out of 5 stars bought their waranty, May 26, 2014
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
I bought their warranty and the item was returned due to malfunctioning and they returned my balanced. so I'm happy camper
FYI: they do not give all the money back
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 1 people found the following review helpful
4.0 out of 5 stars Protection Plan, April 7, 2014
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
I buy these plans even though I rarely need to use them. Being available with amazon as you make a purchase is easy. I have confidence it will be there if something should happen to the unit.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 1 people found the following review helpful
5.0 out of 5 stars Had to cancel, but they were nice about it..., March 7, 2014
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
When the Roku box that we bought this for turned out to be a lemon, we had to return it- but we were able to return it to Amazon, because it was bad from the get-go. As a result, we had to cancel our Square Trade contract, so we never really got to use it. However, I can tell you that registering your product with them is really, really easy (it's online), and they refunded our money within a day when we were forced to cancel. They seem to be really, really good people to work with- I'd recommend them, for your extended warranty needs. :)
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 1 people found the following review helpful
5.0 out of 5 stars Excellent Service, December 14, 2013
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
This is not the first warranty that I have purchased from Square Trade. I have only had to request warranty service once and their service was great. No hassles even though my clumbsiness was the cause of the problem.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 1 people found the following review helpful
1.0 out of 5 stars Amazon offered this for my blu-ray player when I bought ..., November 14, 2014
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
Amazon offered this for my blu-ray player when I bought the player. I bought it. Turns out, it doesn't cover the blu-ray player at all, because the blu-ray player was refurbished. Yes. I know it was. Why did you offer me a protection plan that wouldn't work with the item? Very unhappy with this purchase.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 1 people found the following review helpful
1.0 out of 5 stars Pointless Ripoff, October 13, 2014
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
I purchased this to cover my Roku 2 bought on Amazon. The Roku died after only 2 months, Square Trade will do nothing to assist, they are referring me to the manufacturer. Don't waste your money, they are thieves.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


8 of 12 people found the following review helpful
2.0 out of 5 stars Is it worth it or not???, January 25, 2013
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year Home AV Protection Plan ($50-75) (Electronics)
I spent the money and I sent them an e-mail 2 days ago on my product not working. I haven't heard anything from them at all, and I mean absolutely nothing back at all.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


‹ Previous | 1 214 | Next ›
Most Helpful First | Newest First

Details

Search these reviews only
Send us feedback How can we make Amazon Customer Reviews better for you? Let us know here.