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35 of 36 people found the following review helpful
on June 12, 2013
Square Trade has stiffed me. My complaint to BBB follows:

On Oc. 24, 2010, I purchased a three-year warranty from Squaretrade for $31.99 covering a new GPS device; TomTom XXL540. The coverage included the Accident provision.

On Apr. 21, 2013, I submitted a claim the issue being that the battery would not hold a charge. They sent an acknowledgment and said a label was attached. One was not. On 4/22 I advised them of that.

Apr. 25; Received and email from SqTr that on 4/24 (that's correct), a shipping kit had been delivered to my address. It had and I sent the GPS on 4/25.

May 9: Received the GPS with NEW screen damage and, otherwise, in the same malfunctioning condition as caused the claim. I advised SqTr.

May 14: Received email from SqTr advising that a shipping kit would be sent for the return of the GPS.

May 20: Received a phone call from the SqTr repair facility asking what was wrong with the GPS. I told them it wouldn't hold a charge. We exchanged questions and answers and they said that they would send a shipping kit as one had not been sent (see May 14). I updated SqTr and they replied on 5/23.

May 25: The following from SqTr.: "In reviewing your account, I found that we received your item originally on 04/24/2013 and it was repaired by 05/01/2013 which fulfills our 5 days service guarantee. However, since you mentioned that the unit was not repaired correctly, we have filed a rework for you and requested the repair shop to resend you the packing for you to return the unit back to them for repair. Please note that if the repair shop determines that the item cannot be repaired we will simply reimburse the price of your item. However, if the item can be fixed, it would be returned to you once the rework is completed."

May 30: I advised SqTr that I had sent the GPS on Saturday, 5/25.

June 3: I emailed a request for a status update on the repair or replacement of the GPS.

June 4: I called SqTr's warranty help line and the only thing they could tell me was that the repair place had the GPS. I emailed SqTr for and update.

June 7: I emailed for a status update. I received a call from the service facility requesting that I send my car charger. I explained that the car charger has nothing to do with the device's battery not being able to hold a charge and, besides, I use a mains charger to replenish the GPS. I sent an email to SqTr requesting the immediate repair and return of my device or the replacement price per contract.

June 8: Received email from SqTr that the repair facility would call needing the car charger. I wrote back that they do not need it (see 6/7).

June 10: Email to SqTr: "Please return my device fully repaired or a check covering the purchase price."

June 11: Email to SqTr: "Kindly either return my device fully repaired or issue a check. No more delays. Okay?"

June 12 (evening): Email to SqTr: "RETURN OR BUY MY GPS."

It is now 2p PDT, June 12, and there have been no replies. Kindly encourage SqTr to fulfill their obligation.
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6 of 6 people found the following review helpful
on October 14, 2013
I have been trying to sign up on line. every time I try I get a "can't complete at this time" message.
So I feel like I have been ripped off. Please refund my money!

Virginia Roberts
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5 of 5 people found the following review helpful
on September 28, 2013
What a confusing form. I don't know if my warranty is registered or not. Can't print out the warranty - it just locks up and does nothing when trying to print.
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3 of 3 people found the following review helpful
on September 14, 2013
I had such a great experience with my first claim that I went ahead and bought the warranty for my second GPS, and so far
I have not had to file a second claim. I highly recommend Square Trade Warranties.
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2 of 2 people found the following review helpful
on January 3, 2014
I gave 4 stars instead of 5 because I haven't had to use the plan yet, but it's nice to know it's there. I like the security, just hope it does what it says. What I don't like is I bought a Garmin for hubby for Christmas and bought this plan at the same time. The plan came into play as soon as I purchased it, with the Garmin still at the factory waiting to be shipped. I thought that was odd that Square Trade didn't know what it was covering, but it had started.
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2 of 2 people found the following review helpful
on January 17, 2014
I felt that getting this protection, would protect my GPS longer than it's warrantee, on never knows what can happen. You might drop it, you just feel better knowing that you're protected.
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2 of 2 people found the following review helpful
on November 27, 2013
Somehow it is difficult to fulfill the requirement to complete the registration of the product in the web site. Asked for several steps.
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2 of 2 people found the following review helpful
on January 15, 2014
I looked at other protection plan and this was the best one and the best reviews. I had not had to us it yet . good price.
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6 of 8 people found the following review helpful
Well worth the $$$!!! Easy to work with, no hassles and if your covered product/devise can't be repaired you receive your check within a couple of weeks.
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1 of 1 people found the following review helpful
on October 18, 2013
I purchased this with my new Garmin GPS unit, just in case anything happens to it. The protection plan was pretty easy to set up, and it's good to know I've got that if something bad happens. I haven't actually had to make use of this Protection Plan yet, so it remains to be seen if this will actually be helpful if something does happen.
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