Customer Reviews

444
4.7 out of 5 stars
SquareTrade 3-Year MP3 Accident Protection Plan (Below $50)
Service plan term: 3 YearsService plan covered value: $1-$50Change
Price:$12.81 + Free shipping
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5 of 5 people found the following review helpful
on August 3, 2011
I wanted a warranty that would cover drops and spills, and just bought one from SquareTrade's website (using a coupon I found online). Here are a couple of the finer points that I found out during my purchase:

- Even though you see a picture of a crushed screen when buying your warranty on their website, I _don't think_ that the basic $42 warranty would cover that. You would need to buy the $38 warranty on top of the $42, giving us an $80 warranty for 3 years. This might be misleading if you're not careful. -

- As a previous poster has noted, it's not too hard to find coupons.

- The warranty doesn't cover damage within the first 60 days of purchase. I didn't see this fine note before I bought the phone and think it's a bit misleading that they don't notify you of this before buying.

- In their defense, they do let you cancel the warranty within the first 30 days for a full refund. And you can cancel anytime thereafter for a prorated discount. That's probably their excuse for not giving you the full details up front, but it's kind of a pain to go back and cancel after you've put in the effort of filling out their forms to get the warranty and then have to fill out forms to cancel it. I'm sure they know it's a pain and that's why they do it that way.

-The legal document they email you after you've purchased the item is 5,055 words long. That's a LOT of reading. Granted, some of it doesn't apply (they provide info that relates to all types of warranties, not just ipods. And all states, not just the one you're in), but it's a pain to wade through the information to get there.

In sum, I wish there were a law that forced these insurance companies to make it easier for normal consumers to understand what they're buying, but I guess this information asymmetry is how they make all of their money...
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6 of 6 people found the following review helpful
on June 11, 2010
Purchased a 3 Year MP3 w/Accident Protection on my son's iPod touch. My son dropped his iTouch and it cracked the LCD screen he was sooo upset. Called SquareTrade to put in a claim and rec'd a check in the mail for the full refund for the iPod. Service was Friendly, Helpful and Fast. Would definitely recommend SquareTrade!!!
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5 of 5 people found the following review helpful
on February 10, 2010
I bought an Ipod Nano for my granddaughter for Christmas,2008. I insured it with Squaretrade after I read about them on the internet. I couldn't believe how inexpensive it was compared to others . This year the Ipod started to act up and it had gone past the original waranty. I called Squaretrade and they sent me a mailer to send it in to them. This whole process took four days and I recieved a reimbursement for the original price. AMAZING !!!

I have insured four more products and will continue to use Squaretrade FOREVER.
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5 of 5 people found the following review helpful
on August 8, 2009
One of the buttons on my iPod Nano quit working after 11 mos. I filed a claim with SquareTrade and my full amount was reimbursed within one week. They even supplied the UPS return shipping label at no extra cost to me. During these times with money being so precious, it was well worth the investment!!!! Easy and fast service!
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5 of 5 people found the following review helpful
on May 5, 2010
Great price for warranty coverage. Had a problem with my mp3 player after a few years where it could not be serviced, and Square Trade reimbursed my product with no hassles. I highly recommend their warranties!
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5 of 5 people found the following review helpful
on July 22, 2009
I've bought 4 iPods from eBay and pit the on Squaretrade warranties. Well eventually 2 have broken, and I received full refunds on both no hassle AT ALL. How can you sayno to this?
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4 of 4 people found the following review helpful
on March 30, 2010
This past November I bought an Apple IPod 2nd Generation (refurbished) on eBay. I bought a square trade warranty right away for about $12. This IPod was a gift, so we wanted to make sure if anything happened that we had coverage. Well, the ear jack on the IPod started showing some issues, so I contacted SquareTrade online - filed a claim, and within 24 hours had a response that they were reviewing my claim. In only a couple days, I was told that I would get my money back for the item. SquareTrade gave me a shipping label that I printed out and taped to the box. It has probably been about 3 or 4 weeks and I already have my money back and have already purchased and received another IPod. I highly recommend SquareTrade Warranty!
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3 of 3 people found the following review helpful
on July 9, 2010
I purchased a 3 yr warranty with the additional Accidental Damage coverage for my IPOD Touch about a year ago. I normally don't buy extended warranties due to their cost vs return. However, compared to Best Buy's extended warranty, it was about 1/3 the cost, lasted longer and had damage coverage. So I tried it. Recently my son dropped the IPOD while closing a door and severly damaged the unit - it was not repairable. I called Squaretrade the next day and received a free shipping return lable via email. I sent the unit back and within a couple days, I had my money. A bonus was they gave me 5% extra payment by taking an AMAZON Gift Card instead of waiting on a check - another no brainer. I received the gift card via email (no waiting on snail mail). I repurchased an IPOD Touch from Amazon the next day at $25 cheaper than Best Buy or Sams Club and got free shipping.

I have bought several SquareTrade warranties on other electronic items - especially on items that are portable and have a high risk of damage. The primary reason is the cost is so much cheaper and the coverage great. Now I have experienced their excellant service.

I can only give high praise to Squaretrade and Amazon - what a team. I recommend them highly.
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3 of 3 people found the following review helpful
on May 25, 2010
My husband is accident prone and I knew if I didn't buy the extra accident protection for his new Zune, I would regret it. After two months, the Zune went through the wash and was completely ruined. I was able to file the claim completely online, print out the label, and stick it in the UPS box. In 7 days from the night I filed the claim online, I had the full purchase price of the Zune back in my Paypal account.

The price is excellent. Google Squaretrade coupon codes and you will get an extra discount on the already great price. I paid $40 for the first warranty an was sent a 50% off coupon code to use on my next purchase. Luckily, I hadn't deleted it yet and was able to use the 50% off coupon code on the warranty for the next Zune.

I like a warranty that is completely hassle-free. I can't say that about our laptop's warranty, which breaks usually every other month and is a nightmare to get it fixed. I didn't have to call anyone, sit on hold forever, or wait a month to get my money back. Filing online is easy and they send you emails at every step of the process to let you know what's going on.
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3 of 3 people found the following review helpful
on September 22, 2010
After downloading what was supposed to be an update for software to my Ipod.....it died. Thankfully I had taken the option for an extended warranty when I purchased it on ebay!
The process was easy, quick and within 2 weeks I was paid the full price of what I purchased it for! No muss, no fuss!

Do yourself a favor, if you are given the option to use squaretrade, DO IT! Best thing I ever did!

Thankyou!
Helene
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