Customer Reviews

887
4.5 out of 5 stars
SquareTrade 3-Year Computer Protection Plan ($1250-$1500)
Service plan term: 3 YearsService plan covered value: $1250-$1500Change
Price:$116.29 + Free shipping
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16 of 17 people found the following review helpful
Service plan term: 3 YearsService plan covered value: $ 600-$700
I purchased squaretrade warranty for a few items last August without any experience with it. A couple weeks ago my $368 dollar monitor went out. I contacted squaretrade and they provided a shipping label and I mailed it out. About a week later, I received confirmation they received it and about 5 days later they put $368 into my paypal account. I just bought a comparable monitor for $157 with a three year warranty. Sweet deal and it worked, when I needed it. The only issue was that I needed to email the monitor receipt, when requesting a claim for the monitor. So, be sure you save your receipt.
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19 of 21 people found the following review helpful
on August 14, 2009
Service plan term: 3 YearsService plan covered value: $ 350-$400
I purchased a computer on e-bay that was refurbished and in 6 months the mother board died. I contacted Square Trade and told them what had happened and they quickly refunded my full purchase price. Now I am waiting for my new computer that I ordered and when I receive it I will purchase insurance again with Square Trade. From now on anything I purchase I will purchase insurance with Square Trade. Keep up the good work. Excellent company to deal with. 10 Star rating. Thank you all very much.
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168 of 213 people found the following review helpful
on April 18, 2010
Service plan term: 3 YearsService plan covered value: $ 600-$700
I bought a warranty for my new laptop computer. However, when my laptop's - supposedly it's mother board - went out Square Trade would not fix my laptop. They said it would cost them more money than my retail price of $700 for my laptop. So now I am stuck with a dead laptop and I had paid for a four year warranty which is no good. I bought my laptop and warranty through Ecost and even Ecost wasn't able to help me. SquareTrade has a hidden policy about the amount of money they are willing to spend on a laptop and if they think it will be over the price they have the right to refuse the warranty! Now I have to buy a new laptop and I will not use Ecost or SquareTrade ever again. Be smart and do not rely on SquareTrade for your warranty. This just happened to me in April 2010.
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21 of 24 people found the following review helpful
on June 3, 2009
Service plan term: 3 YearsService plan covered value: $ 500-$600
I'm not really in to giving reviews but I am so impressed with Square Trade that I feel that a review is in order. I bought a computer with a Square Trade warranty from eBay that bit the dust. Thinking that I had to cut through miles of red tape and play phone tag, I called Square Trade. Much to my surprise it was quite the opposite. A few minutes after the phone call, Square Trade sent me an affidavit via email which I printed, signed, scanned and returned via email and by the next day the insurance money was placed in my PayPal account! In addition to their quickness, I give them an A+ on their ability to communicate, friendliness, great prices, and overall efficiency. I definitely will use Square Trade's services again and highly recommend them.
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11 of 11 people found the following review helpful
Service plan term: 3 YearsService plan covered value: $ 350-$400
I bought a laptop off of eBay. It was supposed to be a couple months old. But I had trouble after the first 2 weeks. And it died on me after just a couple of months. But thanks to square trade warranty was there for me. They stood behind the warranty 110%. I got my purchase price back with in a week and that included the shipping time to ship it back, which they paid for. ***** Five stars all the way.
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13 of 14 people found the following review helpful
on May 21, 2009
Service plan term: 3 YearsService plan covered value: $1000-$1250
My notebook computer went "black screen" on me. I immediately called Square Trade customer service. The representative advised me that this is in most cases caused by a faulty mother board. I needed to send it in for evaluation. Square Trade paid for the shipment back to them. I was advised that it could take two to three weeks before I would get a refund. My package arrived at their location on the 12th of the month. By the 16th of the month I received an e-mail telling me that I had money available to be deposited into my PayPal account! Just four days later!!! Now that is customer service. 8 months ago I picked up a warranty for my new refrigerator that was $365.00 for three years from the seller of the refrigerator. Square Trade's cost: less than $100.00-a lot less. This is a "must do" my friends!!!!!!!!!
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16 of 18 people found the following review helpful
on December 8, 2010
Service plan term: 3 YearsService plan covered value: $ 600-$700Verified Purchase
I never buy an extended warranty. And I got that advice from Consumer Reports. However, I never had a laptop of my own before. And a little bird told me I better get this. Soon after I bought a Toshiba Satellite, the port where you plug the charger in failed. For a while, you had to push the cord in with superhuman strength or position the cord at some weird position to get it to charge. That first repair was covered by Toshiba, but they made it extremely difficult. I had to prove that it wasn't the cord and then they sent the wrong cord three times. From the time I reported it to the time it got fixed, three months passed. Then the exact same thing happened about seven months later. With Square Trade, I just emailed them and told them what was wrong. I got an email back within hours saying it sounded like they could fix it. The thing I like about the warranty the most is that if you start this process online, they'll update you every step of the way - telling you they started to fix it, that they have fixed it and that it's shipped. It took about a week. I am so glad I got this.
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9 of 9 people found the following review helpful
on March 7, 2013
Service plan term: 3 YearsService plan covered value: $ 600-$700
My laptop has been in repair for a month and counting. Every time I call they tell me they will find out what is going on with my repair and call me back. Squaretrade has not ever called me back and my laptop is still being repaired. A new motherboard took three weeks to get there and now I am being told that it won't pass their testing process that takes 2-4 days to run. I am normally a huge fan of repair plans but Squaretrade has just been giving me the run around and I would not recommend them.
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19 of 22 people found the following review helpful
on June 13, 2010
Service plan term: 3 YearsService plan covered value: $ 800-$900
I looked at all of the reviewers that gave this item a 5 star and 16 out of the 22 have no other activity on Amazon. No other reviews, no wishlist items, no proof that they are real. 16/22 5-star reviewers are fake!
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9 of 9 people found the following review helpful
on December 5, 2009
Service plan term: 3 YearsService plan covered value: $ 600-$700
Bought my laptop 1.5 years ago and also purchased Square Trade warranty.

Computer crashed and the claims process was fast and easy.

Email updates kept me informed of the process, and within five days I had a refund.

I am very pleased with every aspect of Square Trade!
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