Customer Reviews

SquareTrade 3-Year Computer Warranty ($600-700 Items)

5 star:		(24)
4 star:		(2)
3 star:		(0)
2 star:		(0)
1 star:		(3)

 

 

I've used Square Trade for some time now.
Unfortunately I've had to submit a couple of claims over the years and each time the process was easy, fast and satisfying.
The last thing you want with an extended warranty is to have to jump through hoops.
Square Trade makes it simple, call or email the claim, ship the merchandise back and a couple of days later a decision on the claim is made.
Less than one week after that decision, a refund is issued.
What a great product when you need it and the prices are reasonable for the piece of mind you get.

I bought a warranty for my new laptop computer. However, when my laptop's - supposedly it's mother board - went out Square Trade would not fix my laptop. They said it would cost them more money than my retail price of $700 for my laptop. So now I am stuck with a dead laptop and I had paid for a four year warranty which is no good. I bought my laptop and warranty through Ecost and even Ecost wasn't able to help me. SquareTrade has a hidden policy about the amount of money they are willing to spend on a laptop and if they think it will be over the price they have the right to refuse the warranty! Now I have to buy a new laptop and I will not use Ecost or SquareTrade ever again. Be smart and do not rely on SquareTrade for your warranty. This just happened to me in April 2010.

My daughter had her laptop for a little less than a year. We bought it used on eBay and it turned out to be a lot older than we anticipated. We purchased the Square Trade Warranty just to be on the safe side. It started smoking one day so she started the process of activating the warranty. From start to finish it was only a matter of a couple weeks before we had a full refund sitting in our paypal account. I highly recommend this warranty,especially for used items where you are stuck with no manufactorer's warranty.

I never buy an extended warranty. And I got that advice from Consumer Reports. However, I never had a laptop of my own before. And a little bird told me I better get this. Soon after I bought a Toshiba Satellite, the port where you plug the charger in failed. For a while, you had to push the cord in with superhuman strength or position the cord at some weird position to get it to charge. That first repair was covered by Toshiba, but they made it extremely difficult. I had to prove that it wasn't the cord and then they sent the wrong cord three times. From the time I reported it to the time it got fixed, three months passed. Then the exact same thing happened about seven months later. With Square Trade, I just emailed them and told them what was wrong. I got an email back within hours saying it sounded like they could fix it. The thing I like about the warranty the most is that if you start this process online, they'll update you every step of the way - telling you they started to fix it, that they have fixed it and that it's shipped. It took about a week. I am so glad I got this.

I purchased squaretrade warranty for a few items last August without any experience with it. A couple weeks ago my $368 dollar monitor went out. I contacted squaretrade and they provided a shipping label and I mailed it out. About a week later, I received confirmation they received it and about 5 days later they put $368 into my paypal account. I just bought a comparable monitor for $157 with a three year warranty. Sweet deal and it worked, when I needed it. The only issue was that I needed to email the monitor receipt, when requesting a claim for the monitor. So, be sure you save your receipt.

I have had to use my Square Trade policies two times. Each time was the easiest method ever. The people I talked to were so congenial and helpful and each problem was taken care of within 3-5 days as promised. I have recommended them to many of my friends. I will NEVER buy anything without checking with them for a policy. I LOVE Square Trade.!!!!

Lou Parsons.
Hallandale Beach, FL &
Oreana, IL

Bought my laptop 1.5 years ago and also purchased Square Trade warranty.

Computer crashed and the claims process was fast and easy.

Email updates kept me informed of the process, and within five days I had a refund.

I am very pleased with every aspect of Square Trade!

I seldom buy warranties, but when I bought my refurbished Dell Desktop computer I decided to purchase the Square Trade warranty. It was a good move because when it quit working nine months later, I called Square Trade with the details on what had happened and how it had been checked out, they refunded the full purchase price that I had paid.

Great, no hassle warranty. Excellent too at keeping me informed as the process went along. Only reservation: they only insured the purchase price of the laptop. This was helpful, but I was still out the taxes, shipping, lost software (Office), and the local techie who trouble shot the laptop and told me that the failure was in the hard drive.

The DVD drive in the SquareTrade warranted computer fried and locked up the machine. As I needed to use the computer, I disconnected the old one and purchased a new one while filing a claim. Because of this the claim was turned down. I have the old drive that I could have sent them had they requested it, but they simply turned down the claim. I canceled this policy and all others with SquareTrade. Look elsewhere for extended warranties. You get what you pay for.

Update:
After writing this and multiple other reviews around the net (e.g. epinions), I was informed that the person handling my claim was no longer with them. They accepted my dead DVD drive, made good, and reimbursed me. I still have zero policies with them.