Customer Reviews

SquareTrade 3-Year Electronics Warranty ($250-300 Items)

5 star:		(29)
4 star:		(2)
3 star:		(2)
2 star:		(0)
1 star:		(2)

 

 

I purchased a refurbished PS3 on EBay because I wanted the 60gB model that is no longer being produced. I'd never purchased an extended warranty before, but decided to do so because it was a refurb. I am SO glad I did!

Unfortunately, the product failed about 5 months after purchase - it stopped reading games. This was a personal tragedy for my 11 year old, who LOVES his PS3. I contacted Square Trade and received an immediate answer, suggesting I first try a firmware update at home. When that didn't work, I emailed back and received a reply that a postage prepaid box wss being shipped to my home. I shipped the defective unit to their repair center and received a repaired unit in a couple of weeks. I received emails from Square Trade when the item was received, repaired, and shipped back, and I could check the status on their web site at any time as well.

The process could not have been any easier or more efficient. It was a huge relief for me to know that my expensive purchase was not going to become a doorstop (or incur huge repair costs elsewhere.) I would HIGHLY recommend this company for warranty service, especially if you are purchasing a refubished item. It's so rare to find really good customer service these days - I can't say enough about how pleased I am!

I can't say enough about square trade warranties, but can tell you it's great that you can buy them direct on amazon.com now instead of having to go to thier website after your purchase. A couple of years ago I bought a warranty from square trade on an ebay item I purchased and 5 months later It broke. I called square trade and they told me to send it back,they paid postage, and quickly sent me a check for the full amount I paid. No questions asked. And no hassles. Folks you realy can't beat them when it comes to service. This last Christmas I bought a new 46" flat panel tv, hidef dvd recorder, and cordless phones. And I bought the warranties from square trade without batting an eye. Three year warranties where a third of what my friends paid for thiers at best buy, circuit city, ultimate,and Amercas... Amazon.co and square trade,best of both worlds!

I Highly recommend purchasing a warranty from Square Trade! I had purchased an xbox 360 off ebay and had it about 2 mths until I started having problems with it when I contacted square trade the represenative was very nice and helpful. He emailed me a pre-paid postage stamp and I sent the xbox 360 and it only took a couple of days before they sent sent me the money to my paypal account...They are excellent!!! I will absolutely recommend Square Trade!!!

I bought this warranty for my Xbox360 and Square Trade covered all the warranty costs, but they should have wrote how this warranty works.

When you buy a warranty on your Xbox360 from Square Trade, you are not getting a warranty from Square Trade. When you get your claim they will inform you that your product is being reviewed and a technician is looking at it, but Square Trade does not do the repair it themselves, they give it to a 3rd party. Specifically, the 3rd party is [...], a company that fixes all gaming systems.

My Xbox360 had the open tray/disc read error, I wrote to Square Trade telling them about my problem, they approved the claim and I sent in my Xbox360 to psr1 and they said they fixed it but they did not as it still had the open tray/no disc read error. Called up square trade who said there was a 90 day warranty on my fix from psr1 and this is where the service was really bad.

Square Trade never updated my claim and I had to call two more times, I finally got a representative who knew what he was talking about and corrected my problem, the original representative said I had a disk stuck in my drive? really?

The representative then filed my claim with psr1 who sent me out a box to ship it in, they sent it back within a week and my Xbox360 finally was fixed.

I looked at the invoices, for my $35 warranty, I believe Square Trade paid about $250 in costs, but $100 of these were psr1's fault because they incorrectly diagnosed my problem.

For covering costs I gave Square Trade a 5/5

Here's where they balked, on their customer service where I give 1/5 stars.

It is kind of false advertising, you don't send your system to Square Trade for repairs.

Getting it fixed the second time was a huge pain as it took multiple phone calls and a representative had to fix another's problem.

All in all, I gave them 6/10 (3/5 for non math geniuses) for this warranty, I would probably buy it again because gaming systems break too much.

Absolutely a no brainer here. My HP Printer died on day 364 of the 1 year HP Manufacturer warranty. I fought w/HP throughout process, and they stated that my Warranty had expired 75 days prior--impossible, as I had the Amazon receipt to prove it. Tech could not fix it, and said it would be 7-14 days before someone could get back to me to inquire/fix the warranty issue. Of course, it would have been at least another week once I got the repair set up and complete. I called SquareTrade, who held an extended Warranty on the priner, and in less than 5 minutes, the rep told me he would make the claim and approve it once he got my receipt. I sent the receipt, received an affadavit to sign, and 3 days later...a new Amazon Gift Card Plus 5%. 5 days later I am still waiting for HP to call me, and I'll have my new printer next week--and purchased another SqT warranty!!!

I've bought multiple Square Trade warranties over the past few years. I've had to make claims on two items. One was for an mp3 player several years ago: it was malfunctioning so I mailed it in, couldn't be fixed, so I received a check refunding the full purchase price within days! My second experience with a claim was just last week when I dropped my iPhone in the toilet...fortunately I had purchased a SquareTrade warranty as Apple does not cover water damage. I filed a claim, received a package in the mail for me to send my phone in for repair (they covered all shipping charges--class act), and today it was UPS'ed back to me in perfect working condition. Voila! Why they're the best:
*SquareTrade always has the best prices on warranties.
*I love that you can purchase warranties through them regardless of where you bought the item.
*They interact in the most professional manner.
*They always make good on honoring claims.

I've had such excellent experiences with SquareTrade, that I will continue to buy ALL future warranties through them.

Getting a Square Trade Warranty was the best decision I made. I bought my son an xbox system on ebay and it broke about 10 months later. SquareTrade sent me a postage-paid label and I sent back the broken xbox. They sent me a refund directly to my paypal account within a week. No hassles, no worries. They e-mail you every step of the way with where you are in your return, i.e., they let you know when your package is picked up by UPS, they let you know when the package was received, they let you know the item is being looked at, they let you know that the refund is on it's way to you. I would definitely recommend a Square Trade Warranty.

I recently bought a 160g PS3 and decided to get a 3 year warranty with Square Trade. I seriously recommend this; especially with these gaming systems because you never really know. I am happy with my decision with Square Trade. Get it.

The warranty works! If you want protection get this warranty and I am not saying this just to try and get you to buy it. If anything spend the few extra bucks for piece of mind. I had a defective PS3 and I had a new one with in a week. Awesome people to work with. KEEP THE RECIEPT will make it much easier for you.

I just bought the 120g ps3 and decided to get the 3 year warranty with it. I totally recomend it especially with these gaming systems. I had the 80g ps3 and it died on me in April of 2010. I bought it in June of 07. Had I had the 3 year warranty I would have been safe. If you are deciding whether to get it or not. JUST GET IT. PEACE OF MIND.