Customer Reviews

SquareTrade 3-Year Electronics Warranty ($400-450 Items)

5 star:		(8)
4 star:		(1)
3 star:		(1)
2 star:		(1)
1 star:		(3)

 

 

I purchased a used PS3 off Ebay back in September of 2008. I had bought a SquareTrade Warranty before and didn't need to use it. I decided that I would want a warranty on the PS3. Last week my PS3 started freezing up while watching a Blu Ray movie. The problem worsened and the PS3 would not recognize any media, game or movie. I went online and filed a claim with SquareTrade. They approved my claim and shipped me a box with pre-paid shipping to send my PS3 to their repair center. The repair center received my PS3 on 05/29. They made the repair and shipped my PS3 back to me, I received it on 06/03. All is working correctly now. This was one of the easiest warranty repairs I have ever experienced. I would highly recommend a SquareTrade Warranty to anyone.

Failed to honor my warranty. I filled out all the paperwork correctly. Documented everything and sent it in on time. I also received proof (from SquareTrade) that they received the documents - and all was complete. Yet ... they did nothing.

I have used other warranty services with success. I know it is a pain to document stuff, but I accept that this is how it works. However, other companies honor their warranties.

No one likes to have stuff go bad, but when it does, a warranty is supposed to cover the item. I may buy an extended warranty again - but not from SquareTrade.

I purchased a square trade warranty on Ebay for a dual headrest DVD system I bought. One of the monitors quit working after seven months and I filed a claim with Square Trade. They immediately provided me (via e-mail) a prepaid UPS shipping label. I boxed it up, and dropped it with UPS. Sqare Trade kept in constant e-mail contact through the whole process, notifying me that the item was enroute to them, when it arrived, that they were inspecting it, and finally that my warranty would be paid. My money was refunded instantly through paypal. I don't think I'll be buying anything else without one of these warranty's.

SquareTrade 3-Year Electronics Warranty ($400-450 Items)
Well I purchased this warranty for advertised ease of use/claim and in-home service. I required these attributes since I live in a relatively rural area. The claim was easy enough on-line but once I finally got everything entered as required, it referred me to the manufacturer's warranty. So, 1 of my 3 years falls under the manufacturer, which requires me to send it to them AT MY OWN COST. This is obviously NOT what I was looking for or led to purchase.

We purchased a new dual monitor DVD player kit for $180 for our van in August 2008 and a 3 year Square Trade warranty less than a month later for $18.00. The kids loved the monitors and initially we used them only on long trips. After a while we just kept them installed on the back of the driver and front passenger seats so the kids could watch them on short trips too. Unfortunately, the DVD player begin to malfunction frequently by stopping the video and stating "Open" then "Loading" on both screens. Sometimes the DVD would reload to the place the movie left off and sometimes it wouldn't even start until the DVD was turned off and back on again. Needless to say this was extremely frustrating. To make a long story short ... we had never made a claim before but it occured to me that we had purchased the Square Trade warranty so we decided to give it a try. It took one single phone call to their customer support department and a few minutes later I had a return label to print out and send the item in for their inspection. I sent out the DVD player within a day or two and a few days later got a notice that the item was approved was a full warranty refund. Within a day or two after that I had the full $180 in my PayPal account. From start to finish the process took about 14 days including shipping time and weekends! The warranty cost exactly 10% of the refund price and we now have the full $180 to go out and buy another dual monitor DVD player for our van. Obviously, we are very pleased with the warranty we purchased and would highly recommend Square Trade for anyone purchasing any kind of electronic item that has the potential of breaking in the first 2 or 3 years. By the way, I don't work for Square Trade and have never even wrote a review of any item we've ever purchased before. It was just worth the time to write this review so others would know their warranty process really works and is very painless!

I was pleases with the timely manner my claim was handled. The person that handled my claim went over the procedures I should try before I sent it to them before processing my claim. I had already done these steps, but I appreciate the steps they take to insure my product was indeed flawed. I would use their services again!

I purchased a 3 Year Warranty from Square Trade fro my ScanSnap S1500 scanner. When I try to use the links provided in an email from Square Trade Warranty's to "manage" or "print" the Contract Warranty, the linked pages are blank - they go know where. There is a contact address but no phone number. So buyer beware, you may or may not have a warranty.

I purchased a warranty from Squretrade for a used psp and 4 moinths later it started acting up. I contacted Squaretrade, they told me what to do. I sent it to them and in a few days I was refunded my money. Smooth easy transaction. I will buy another warranty with my next psp system. Highly reccommend.

Had a referb XBOX 360 Elite come down with the all too common video problem. Squaretrade promptly refunded the full purchase price after facilitating the return. Great service.

I bought the warranty as a last minute thought to protect a used Xbox 360 I got for my son on Ebay. No problems for almost a year and then the Xbox didn't work anymore. Getting in touch with Square Trade was easy as was filing the claim. They were fast to answer and quick to diagnose the problem from what we filled out on the website. As it turned out the Xbox just had to go back. There was no fixing it. Square Trade did everything quickly and we appreciated not having to go out of our way to return the item to them. I'm so glad I bought the warranty and would likely do so again. They made sure to keep us notified every step of the claims process and gave us our money back right away. I highly recommend them to anyone.