Customer Reviews

2,287
4.2 out of 5 stars
SquareTrade 3-Year TV Protection Plan ($450-$500)
Service plan term: 3 YearsService plan covered value: $ 450-$500Change
Price:$51.06 + Free shipping
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41 of 44 people found the following review helpful
on April 4, 2013
My 58 inch Samsung plasma TV began showing signs of a bad panel a few months back. I knew I had a protection plan with squaretrade for a maximum replacement value for the TV of $2499. So I called to have the set looked at by a service center that squaretrade picked. After an exam of the TV panel they concluded that the TV was totalled and a replacement or a refund would be issued.
This is where the fun starts. I was told that the exact TV was NOT available and a similar TV would cost $900 (I owned a smart tv... 3D... internet access... top of the line samsung. The replacement was a budget tv squaretrade was offering).
Very long story short... squaretrade lied about the exact TV not being available in the exact same store (amazon). It not only was in stock... there were 12 sets waiting for delivery using my prime memebership. Its replacement price was $2699 but I just wanted what I was covered for... $2499. Squaretrade offered and sent out a check for $2000... $499 less than coverage. The only reason I gave squaretrade a rating is cause you cant give zero stars... They lied.
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29 of 30 people found the following review helpful
on January 29, 2014
Contract does nor start until the manufacture's warranty runs out. So you are not buying a 5 year warranty, but extending the warranty to five years. The contract states when repairing, they can use any part that meets the manufacturer's specifications. That means, refurbished or after market parts and not parts manufactured by the product's manufacturer. In addition and although not specifically worded in the contract this way, any costs of repairs will be deducted from your initial purchase price, which means if a second repair is needed and they cannot fix they will reimburse you by check or gift certificate the amount of your purchase price less their outlay cost of any previous repairs. Further, if additional repairs are needed, once the total costs added together equals your purchase price, their obligation is over. Coverage does not include burn in, which is when the screen develops an image and does not cover any burns in the pixels, which if this happens will leave a brow or dark spot on the screen. If they cannot fix it on the first call, they have the option to replace the product with any product by any other manufacturer that has the same features and not the product from the manufacturer you selected to buy from initially. Finally, if they replace the product, you are responsible for mailing the defective product back to where they tell you to at your cost.
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102 of 118 people found the following review helpful
on July 28, 2010
I purchased a Square Trade Warranty for a flat panel TV that I purchased online when the unit failed after 4 months I contacted Square Trade, they asked for a receipt of purchase which I provided.

They then instructed me to have the unit repaired by a certified technician of my choosing and email them a copy of the bill which I did. Two days later they transferred the funds to my paypal account just like they had advertised.

Overall I rate their performance as excellent.
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20 of 20 people found the following review helpful
I just got off the phone with SquareTrade [1-877-WARRANTY] and thought I'd pass on info I got from them as well as through reading the reviews of the company on the San Francisco BBB site [...]and on epinions.com [...]

1. Make sure you have the right warranty for your product. There are glitches in their system for syncing the proper warranty with the proper product, both on Amazon and on eBay.

When I purchased my LG HD TV [...] here on Amazon, the price was $539.00. HOWEVER, the section on that page for "Available Warranties or Services for This TV" listed the 3-year and 4-year warranties for a price point of $450.00 to $500.00: [...] and [...]

I had noticed some complaints on epinion.com about the wrong warranty not being honored, although in those cases, the full price of the warranty was refunded, even though the product wasn't repaired/replaced.

Once I described my TV to the SquareTrade phone representative, he gave me the correct Amazon code to look up this warranty [...] and add it to my cart.

2. You have 90 Days FROM THE DATE OF ORDERING YOUR COVERED PURCHASE (not delivery date) to purchase the extended warranty. So, I suggest you add this warranty to your cart or wish list and then wait to receive your covered product from Amazon and review the MANUFACTURER'S Warranty.

Also, you can get an additional discount code from SquareTrade, just by asking for it over the phone, so it will be worth it to wait and do your warranty purchase here AFTER delivery of your covered product and AFTER you call SquareTrade and ask for a discount and the code.

3. This is a repair/cash value warranty, which means that they will not provide any service beyond the price you paid for your covered product.

For example, during the time period covered by your manufacturer's warranty, IF the manufacturer refuses to cover something normally covered by SquareTrade, SquareTrade WILL honor their coverage and pay for the difference. HOWEVER, whatever they pay out comes off the total value of your purchase price.

FOR INSTANCE: SquareTrade provides in-home repairs for TV's larger than 34 inches. IF your manufacturer doesn't, and requires you to pay for shipping for repairs under the manufacturer's warranty, then SquareTrade says it will usually refund those charges when the invoice is submitted to them. HOWEVER, whatever they pay out will now come off of the total coverage. So, if the covered product breaks down again after the manufacturer's warranty expires, you will receive your purchase price from SquareTrade, LESS the amount they already covered on your first claim.
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37 of 41 people found the following review helpful
on June 19, 2012
This is not a real extended warranty. They only cover you up to the amount you paid including all the potential service calls. So if you have several service calls you may end up using up all your warranty and still have no TV. If you are lucky and the TV is not repairable on the first try you will get your money back. If you get a repair then you only entitled to what is left after the repair. So for example for $500 TV after a $200 service call you will be left with a maximum of $300 for all future repair or replacements. It maybe cheaper, but you get what you paid for.
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18 of 19 people found the following review helpful
I just got off the phone with SquareTrade [1-877-WARRANTY] and thought I'd pass on info I got from them as well as reading the reviews of the company on the San Francisco BBB site[...] and on epinions [...]

1. Make sure you have the right warranty for your product. There are glitches in their system for syncing the proper warranty with the proper product, both on Amazon and on eBay.

When I purchased my LG HD TV [...] here on Amazon, the price was $539.00. HOWEVER, the section on that page for "Available Warranties or Services for This TV" listed the 3-year and 4-year warranties for a price point of $450.00 to $500.00: [...]

I had noticed some complaints on epinion.com about the wrong warranty not being honored, although in those cases, the full price of the warranty was refunded, even though the product wasn't repaired/replaced.

Once I described my TV to the SquareTrade phone representative, he gave me the correct Amazon code to look up this warranty [...] and add it to my cart.

2. You have 90 Days FROM THE DATE OF ORDERING YOUR COVERED PURCHASE (not delivery date) to purchase the extended warranty. So, I suggest you add this warranty to your cart or wish list and then wait to receive your covered product from Amazon and review the MANUFACTURER'S Warranty.

Also, you can get an additional discount code from SquareTrade, just by asking for it over the phone, so it will be worth it to wait and do your warranty purchase here AFTER delivery of your covered product and AFTER you call SquareTrade and ask for a discount and the code.

3. This is a repair/cash value warranty, which means that they will not provide any service beyond the price you paid for your covered product.

For example, during the time period covered by your manufacturer's warranty, IF the manufacturer refuses to cover something normally covered by SquareTrade, SquareTrade WILL honor their coverage and pay for the difference. HOWEVER, whatever they pay out comes off the total value of your purchase price.

FOR INSTANCE: SquareTrade provides in-home repairs for TV's larger than 34 inches. IF your manufacturer doesn't, and requires you to pay for shipping for repairs under the manufacturer's warranty, then SquareTrade says it will usually refund those charges when the invoice is submitted to them. HOWEVER, whatever they pay out will now come off of the total coverage. So, if the covered product breaks down again after the manufacturer's warranty expires, you will receive your purchase price from SquareTrade, LESS the amount they already covered on your first claim.
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35 of 40 people found the following review helpful
on July 2, 2011
Be careful to read the fine prints before you buy... I bought this warranty for my new Mitsubishi 73" rear projection TV, thinking it'll cover the bulb if it burns out after a few years. After purchasing, I got a copy of the contract and read the fine prints, and sure enough, it states that the bulb is not covered. And for plasma tv's, burn-in is not covered. Lots of items in the "what's not covered" section. The problem is you don't get to see it when you purchase the warranty, so it's a big surprise after you buy it. Doesn't seem right, does it?
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39 of 45 people found the following review helpful
on July 9, 2011
Called and got the run around multiple times. I asked for my money back and they would not provide any help. The comparable model was not the same as what I purchased. I know upset people write bad reviews, but I want to save others the hours wasted that I spent. Go somewhere that you can get a real human conversation and they can see your upset face to resolve your issue. Square Trade is a scam!
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13 of 13 people found the following review helpful
on July 24, 2014
I purchased this warranty because of the terrible reputation Samsung has for installing cheap parts in their HDTV's. Sure enough, barely one year after my purchase of a 60 inch Samsung HDTV it stopped working. I immediately filed a claim with Square Trade since I had purchased their 5 year warranty protection. Well, it has now been over 8 WEEKS since I filed my claim and my television is STILL NOT FIXED. I keep getting the run around that there are no technicians in my town who want to do in home repairs. Not my problem! Twice they have mailed parts to my home, after which I have to contact Square Trade and tell them the parts have arrived and to send a technician. It has been totally fruitless. The TV is still not fixed and all I get from Square Trade is apologies while I am left with no TV for 8 WEEKS.

Beware of purchasing this warranty. Here's the way it works. You contact them and describe the problem with your TV. They send parts to your home based on what they THINK may be wrong with your TV. Then you call them back telling them parts have arrived. Then they contact a contracted serviceman in your area who calls you to make an appointment to come to your home and install the parts. If the repair fails he takes the old parts back to his shop and contacts Square Trade to advise them the repair failed. This can take several days. Then Square Trade sends more parts to your house ( without advising you that the parts are being sent ). When parts arrive again, you once again call Square Trade to tell them parts have arrived and they again contact a contracted serviceman in your area to come to do the install. If this fails again, the serviceman takes the parts and contacts Square Trade to advise them the install has failed again.

I am EIGHT WEEKS into this fiasco without a fair resolution to my repair claim. I will NEVER do business with Square Trade again. You can make your own decision, but be forewarned of their repair policy. Don't think someone comes to your home and works on your TV until it is fixed. They replace boards only. Not the service you expect.

Sorry for the one star rating - It should have been ZERO, but that is not an option. STAY AWAY FROM SQUARE TRADE!!
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34 of 39 people found the following review helpful
on May 4, 2011
Its a three year warranty that is really only a two year warranty. The warranty does not cover your T.V. for the first year, you have to go through the manufacture for repairs. They did tell me they covered power surge but nothing else for the first year. So when you buy the warranty they don't tell you that up front, really misleading.
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